Client outcomes
Case Studies
How regulated firms use Recordsure to improve oversight, reduce costs, and build defensible evidence of good customer outcomes.
Banking Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank increased QA coverage of mortgage advice conversations from less than 5% to 100%, while cutting review times by more than half.
Banking Enhanced QA oversight and reporting for Business Banking
A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
Wealth and Advice Scale up file review provisions without increasing costs
A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
Banking Scaling a major remediation review with technology
A 'Big 4' Australian consultancy used Document Intelligence to help review 64,000 remediation cases, classify 45 million documents and produce regulator-ready evidence within a year.
Banking Increasing QA oversight while reducing review costs
A major UK retail and commercial bank used Conversation Intelligence to extend QA oversight from under 5% to 100% of mortgage conversations while cutting review time.
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