Insights
Analysis & Perspectives
When investors ask AI first: A new challenge for wealth managers
Recent research from the FCA reveals a fundamental shift in how younger investors access and trust financial information. More than half (56%) now trust AI tools as a source of investment information, ahead of traditional media channels, while four in…
Can the FCA Handbook API help firms demonstrate compliance?
The FCA Handbook API makes regulatory content easier for systems to access and process, but it does not remove firms’ responsibility for judgement and oversight. Its value grows when rules can be linked to operational evidence and customer outcomes.
Will simpler transaction reporting put greater focus on data quality?
The FCA’s transaction reporting reforms reduce some obligations but do not lower expectations for data quality, governance or oversight. Firms need to review controls and evidence reporting effectiveness.
FCA CP26/28: What the proposed AIFM reforms mean for governance and oversight
The FCA’s CP26/28 proposals for Alternative Investment Fund Managers carry broader governance lessons. Firms beyond asset management should not treat the consultation as cross-sector rules, but can learn from its focus on information, oversight and evidence.
Why outcomes monitoring needs more than management information
The FCA’s review highlights that collecting management information is not enough unless firms can show what it reveals, what action followed and whether customer outcomes improved.
Consumer Duty board reports: from governance to customer outcomes
Consumer Duty board reporting should evidence what customers experience, not only confirm that governance processes exist. Customer interactions can help boards test assumptions, identify risks and challenge management information.
How can firms maintain oversight as AI takes on more decisions?
The FCA Mills Review describes a financial services market in which AI increasingly influences decisions and customer journeys. Recordsure’s perspective is that firms will need continuous monitoring, clear evidence and effective human oversight as this responsibility grows.
Attivo CEO: Off-the-shelf AI won’t pass compliance scrutiny – custom AI will
Attivo’s partnership with Recordsure shows why regulated advice oversight needs firm-specific AI, with governance, traceability, defensible reporting and pre-delivery review built in.
From sampling to scale: why reviewing more conversations requires the right AI approach
Limited sampling cannot give regulated firms a defensible view of customer outcomes at scale. Predictive AI helps classify risk, prioritise action and strengthen evidence.
FCA ongoing advice rules: what firms need to evidence and how AI can help
The FCA is asking tougher questions about whether ongoing advice services are delivered consistently and represent fair value. Firms need oversight, evidence and technology that show services remain appropriate over time.
Always Finance News: AI in financial services: where the real challenges are starting to emerge
Joe Norburn’s Always Finance News comments show financial services moving from AI adoption to governance, accountability and reliable data.
Inside the FCA 2026–27 Work Programme: data, evidence and regulatory oversight
The FCA’s 2026–27 Work Programme points to faster, data-led supervision and stronger expectations for firm evidence. Firms need clear records, structured data and defensible oversight of customer outcomes.
Browse by type
Explore by category
News
The latest announcements, regulatory developments and company updates.
Analysis & Perspectives
In-depth analysis on regulation, AI, oversight and customer outcomes for regulated firms.
Case studies
Proven outcomes in practice
Major UK retail bank
Improving oversight and QA across mortgage advice
Read case study: Improving oversight and QA across mortgage advice
Major UK Tier 1 bank
Improving QA oversight and reporting across business banking conversations
Read case study: Improving QA oversight and reporting across business banking conversations
Government Department — UK
Digitalising interview recording to reduce cost and improve efficiency.
Read case study: Digitalising interview recording to reduce cost and improve efficiency.