European Business Magazine: Finance is scaling AI fast — now it has to prove it’s under control
Financial services firms must evidence control, accountability and governance as AI becomes embedded in regulated decision-making.
Technology: Conversation Intelligence
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Always Finance News: AI in financial services: where the real challenges are starting to emerge
Joe Norburn’s Always Finance News comments focus on a shift from AI adoption to control, with reliable, explainable and auditable data becoming the main challenge.
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FCA scrutiny is reshaping ongoing advice
FCA priorities and Consumer Duty expectations are moving ongoing advice away from fixed processes towards evidence of judgement, value and client outcomes.
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Turning the FCA’s Mortgage Regulatory Priorities into actionable insight
The FCA’s mortgage priorities place renewed emphasis on evidence, outcome testing, responsible lending and the ability to understand customer experience across the journey.
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FCA’s Retail Banking regulatory priorities 2026: What firms must evidence
The FCA’s 2026 retail banking priorities require boards to evidence access decisions, Consumer Duty outcomes, fraud controls, resilience and data security.
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Year three Consumer Duty board report: five priorities to strengthen outcomes evidence
For year three Consumer Duty reporting, firms need to move beyond governance MI and show evidence of effectiveness, Board challenge and improved customer outcomes.
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AI in financial services: FCA scrutiny, governance and evidencing outcomes
FCA scrutiny is moving AI in financial services from capability to proof, requiring governance, auditability, accountability and outcome evidence as adoption scales.
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Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank moved from reviewing fewer than 5% of mortgage sales to 100% coverage — cutting QA review time in half.
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AI, compliance and customer outcomes: Recordsure in conversation with intelliflo
Recordsure’s Garry Evans joins intelliflo to discuss how AI can improve compliance, QA and customer outcome evidence in wealth management without removing human oversight.
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What the FCA’s Regulatory Priorities mean for consumer investment firms
The FCA’s Regulatory Priorities reports give consumer investment firms clearer expectations on fair value, product governance, outcomes monitoring and ongoing advice services.