6 Top Tips for Choosing the Perfect RegTech Solution
A RegTech selection process should involve the right teams, test different providers and prove value before major technology investment.
Sector: Wealth and Advice
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Is AI really putting jobs at risk?
AI will change financial services jobs, but human judgement, oversight and specialist expertise remain central to using RegTech effectively.
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NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.
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Sales tactics and customer satisfaction: what approach should banks take?
A JD Power report on US banks showed stronger customer satisfaction alongside persistent concern about aggressive sales practices, branch oversight and the quality of customer conversations.
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The Potential Return on Investment of MiFID II Call Recording
MiFID II conversation recording can create value through better processes, customer understanding, competitor insight, staff development and compliance evidence.
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Are You Taking Advantage of AI?
Joanne Smith explains how artificial intelligence is already changing everyday services, financial compliance and customer conversations, and why firms should consider how it can rebuild trust.
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Are there brighter times in banking ahead?
Mis-selling costs show why banks still need stronger culture, controls and governance, especially if advice propositions and robo-advice continue to develop.
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£193 billion: the real cost of poor recordkeeping
Inadequate record keeping can undermine suitability evidence in wealth management, making complete interaction records essential for customer protection.
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Three big problems with call recording
Call recording can support evidence and suitability checks, but firms may still face gaps in coverage, slow reviews and limited assurance across business written.
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Three ways to cut costs with call recording
Face-to-face recording can help firms reduce the cost of monitoring distributed sales teams by replacing some travel, observation and mystery shopping activity.