Enhanced QA oversight and reporting for Business Banking
A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
Sector: Lending and Credit
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How RegTech is restoring consumer trust in financial services
Recordsure CEO Joe Norburn discussed with Acquisition International how RegTech helps firms review advice and compliance at speed and scale.
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Recordsure joins leading FinTechs in a push for stronger reform to regulation
Recordsure joined more than 70 FinTech firms calling for faster UK regulatory reform one year after the Kalifa Review.
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New research reveals profound shifts in investor needs and behaviours that will redefine the wealth industry
ThoughtLab research finds COVID-19 changed investor expectations, challenging assumptions about digital channels, ESG, risk appetite, adviser relationships and wealth management fees.
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Speech Technology Helps Financial Firms Support Vulnerable Customers
Speech recognition and machine learning can help firms identify vulnerability indicators, monitor customer conversations and maintain oversight while demand for support increases.
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Expert industry analysis of the UK mortgage market and regulatory compliance
A live event synopsis on the UK mortgage market, covering pandemic disruption, affordability, Brexit-related uncertainty and customer vulnerability risks.
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Managing the financial challenge of COVID: The rising wave of debt management cases
COVID increased pressure on debt management operations and raised the stakes for vulnerable customers. Compassion, staff support and scalable monitoring are needed to evidence fair treatment.
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Recordsure named in Europe’s ‘Ones to Watch’ list for Innovation
Recordsure was named as a company to watch for the Innovation Award by the European Business Awards, recognising achievement, ethics and RegTech potential.
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Do voice analytics and automation have a place in complex sectors?
Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
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NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.