Driving change: The Supreme Court ruling sparks industry debate
A webinar summary on the FCA’s proposed motor finance redress scheme, possible complaint scope, operational pressures and practical preparation for firms facing DCA remediation.
Sector: Lending and Credit
-
-
Preparing for the future: FCA redress and motor finance
Five motor finance redress themes matter now: scope, the Johnson case, operational impact, resourcing pressure and early preparation.
-
Motor finance redress scheme – what do we know now?
The FCA plans to consult on a motor finance redress scheme after the Supreme Court ruling, leaving firms to assess data, disclosure and operational readiness.
-
How to use artificial intelligence to navigate motor finance commission complaints
Motor finance firms facing commission complaints can combine regulatory expertise with structured data review to understand exposure and prioritise cases.
-
Tech-enabled solutions for motor finance redress
Motor finance firms preparing for a possible consumer redress scheme need stronger data, record keeping, resourcing, remediation strategy and operational workflow.
-
The 2¢ AI summary meeting note
Kit Ruparel explains the cost, limits and responsible use of GPT-based meeting summaries, and why human verification and predictive AI remain essential for regulated decisions.
-
The FCA’s motor finance focus reveals the importance of robust oversight
The FCA’s motor finance work shows why firms need accurate records of customer conversations, clear complaint evidence and oversight that can withstand scrutiny.
-
Bohemian Accuracy
Why Generative AI is not yet fit for applications that demand certainty: Recordsure’s CTO Kit Ruparel compares Gen-AI with traditional machine learning for reliably finding facts in enterprise documents and…
-
Algorithmic bias in retail finance
Guest author Noah Giansiracusa of Bentley University explains how algorithmic bias enters retail finance through training data, why it spreads from model to model, and why using AI to inform…
-
FCA review into later life mortgages highlights the need for robust QA processes
After an FCA review, almost 400 later life mortgage promotions were taken down or amended over ‘misrepresentative content’. What the findings mean for vulnerable borrowers, and how AI-powered document analytics…