RegTech and identifying the need for change
Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.
Sector: Banking
-
-
Firms behind the curve in purchasing technology to comply with MiFID II
Why firms still needed technology to evidence MiFID II compliance, especially around face-to-face and field-based advice conversations.
-
Customer experience is critical for business success
Customer experience can differentiate financial services firms, improve loyalty and protect reputation when supported by reliable front-line and back-office processes.
-
NatWest trials Recordsure solution!
NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.
-
Are Compliance Teams Set to Shrink?
Whether banks reducing compliance headcount should use technology only to cut costs or to strengthen monitoring and customer outcomes.
-
Sales tactics and customer satisfaction: what approach should banks take?
A JD Power report on US banks showed stronger customer satisfaction alongside persistent concern about aggressive sales practices, branch oversight and the quality of customer conversations.
-
FinTech – why aren’t banks cashing in?
Why banks have been slow to adopt FinTech and RegTech, from legacy change barriers to limited technology experience in boardrooms.
-
Are there brighter times in banking ahead?
Mis-selling costs show why banks still need stronger culture, controls and governance, especially if advice propositions and robo-advice continue to develop.
-
Ensure call recording systems are adequate to avoid regulatory penalties
Trader call recording must support monitoring, retrieval and evidence of controls, or firms risk missing misconduct, market abuse and regulatory requests.
-
Can technology save financial services from a life sentence of poor culture?
Why banks have been slow to invest in FinTech and RegTech, and how early adopters may gain efficiency and service advantages.