IBS Intelligence: AI governance and why evidence and accountability matter
AI governance scrutiny is increasing as firms need to evidence deployment, responsibility and customer outcome monitoring across financial services.
Sector: Banking
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Turning the FCA’s Mortgage Regulatory Priorities into actionable insight
The FCA’s mortgage priorities place renewed emphasis on evidence, outcome testing, responsible lending and the ability to understand customer experience across the journey.
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FCA Regulatory Priorities Payments: Key areas of focus
The FCA’s payments priorities focus on innovation, Consumer Duty, financial crime, operational resilience and safeguarding, with boards expected to evidence readiness.
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FCA’s Retail Banking regulatory priorities 2026: What firms must evidence
The FCA’s 2026 retail banking priorities require boards to evidence access decisions, Consumer Duty outcomes, fraud controls, resilience and data security.
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AI in financial services: FCA scrutiny, governance and evidencing outcomes
FCA scrutiny is moving AI in financial services from capability to proof, requiring governance, auditability, accountability and outcome evidence as adoption scales.
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Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank moved from reviewing fewer than 5% of mortgage sales to 100% coverage — cutting QA review time in half.
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AI in financial services: a turning point for regulators and firms
Joe Norburn says the Treasury Committee’s AI report marks a turning point for financial services firms, with governance, accountability and practical regulatory guidance becoming urgent priorities.
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Top ten regulatory priorities for financial services firms in 2026
Financial services firms should prioritise Consumer Duty monitoring, responsible innovation, redress readiness, financial crime controls and ongoing advice evidence in 2026.
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The FCA’s focus on promoting the responsible use of AI
The FCA is encouraging responsible AI adoption as part of its growth agenda, while firms still need sector expertise, accountability and customer-focused controls.
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Recordsure technology now available in the Microsoft Azure Marketplace
Microsoft Azure customers can access Recordsure technology through Azure Marketplace, using Azure’s cloud platform for deployment, management and route-to-procurement options.