Recordsure and TCC jointly recognised as ‘Best RegTech Company’ at FinTech Breakthrough Awards

Recordsure, along with sister company TCC, was awarded the Best RegTech Company prize at the 2022 FinTech Breakthrough Awards.

The awards are intended to celebrate prominent FinTech and RegTech figures and organisations from around the world, especially those whose approach has left a positive mark on financial services over the past year.

Recognition for collaboration between Recordsure and TCC

Recordsure was particularly pleased to win the award as a joint honour because it recognises the long history of collaboration between the two companies. By combining technological innovation with TCC’s expertise in regulatory compliance, the companies developed solutions designed to address complex challenges facing the financial industry.

Melding artificial intelligence with machine learning and automation capabilities, the portfolio of technologies streamlines compliance and embeds best practice within regulated firms by bringing greater clarity and accountability to customer interactions.

Award rationale from FinTech Breakthrough

FinTech Breakthrough Managing Director James Johnson said customers of financial services businesses are looking for more efficient and better value ways to manage regulatory compliance, reduce conduct risks and remediation costs, while also demanding intelligence to improve customer experiences and outcomes.

He said the sector’s biggest challenge is how financial institutions can manage risk and deliver better customer outcomes at scale, and that Recordsure and TCC Group deliver on this challenge by driving innovation and compliance support for the industry.

James Johnson added that their combination of technology and regulatory expertise helps them solve complex challenges, and congratulated them on the 2022 FinTech Breakthrough Award win.

Conversation and document analytics capabilities

The companies’ solutions include Recordsure technology Voice, which enables firms to analyse and segment 100% of client conversations and flag areas of concern for more in-depth human review. By triaging recorded interactions by topic and highlighting anomalies, the system gives regulatory evidencing transparency, visibility of emerging risks and efficiencies for quality assurance teams.

The same AI-driven technology underpins Recordsure technology Docs, a file reviewing tool with document viewing, bookmarking and gap-flagging tools. The solution streamlines past business review and remediation projects by automating time-consuming review tasks, helping assurance teams deploy human resource where it is needed without sacrificing accuracy.

Joanne Smith on the award

Joanne Smith, Founder and Executive Chair of Recordsure and TCC, said she was delighted that FinTech Breakthrough had chosen to recognise the collaboration of Recordsure and TCC with the award. She said the success of the companies is built on the technology they deploy and the expertise of their teams across both organisations.

She added that the companies are investing in their teams and working together closely to continue developing RegTech solutions that remove inefficiencies and deliver value for clients. Joanne also said their belief that company culture is key to commercial success makes collaboration central to their strategy and culture.