Summary
What this article covers in 30 seconds
- The FCA is expected to move from interpreting Consumer Duty to asking for demonstrable proof.
- Advice firms should prepare for targeted evidence requests and deeper scrutiny.
- Evidence readiness will matter as manual compliance models face greater pressure.
Recently featured in IFA Magazine, TCC Group explores how advice firms will need to adapt their compliance approach in 2026 as the FCA shifts from interpreting Consumer Duty to demanding clear, demonstrable proof. Joe Norburn, CEO of TCC Group (TCC, Recordsure, Momenta), highlights that despite ongoing political rhetoric around reducing regulatory burdens, firms should expect more targeted evidence requests, deeper scrutiny and far less tolerance for unsupported assumptions about good customer outcomes.
Evidence readiness will become a defining capability in 2026, with higher standards of proof, greater focus on customer comprehension and increasing pressure on manual compliance models.
Frequently asked questions
They should prepare for the FCA to ask for clearer, more targeted proof that they are delivering good customer outcomes.
Evidence readiness will matter because standards of proof, customer comprehension expectations and scrutiny of manual compliance models are increasing.