Summary
What this article covers in 30 seconds
- Consumer Duty is raising expectations for evidential customer outcomes.
- Predictive AI and GenAI can be combined to close compliance gaps.
- AI should support compliance teams rather than work against them.
- The approach can help protect reputation and create incremental business value.
Following the FCA’s renewed emphasis on Consumer Duty, TCC’s CEO, Joe Norburn, has examined how firms can meet rising expectations by combining predictive AI with GenAI to close compliance gaps and deliver evidential customer outcomes.
By deploying AI that supports compliance teams, rather than working against them, firms can meet regulatory expectations, safeguard their reputation and provide a foundation for incremental business value.
Frequently asked questions
It responds to the FCA’s renewed emphasis on Consumer Duty.
AI can support compliance teams, close compliance gaps and deliver evidential customer outcomes.