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Consumer Duty board reports: from governance to customer outcomes
On the 6th July 2026, the FCA published the final findings of the Mills Review, its assessment of how advances in artificial intelligence (AI) could reshape financial services by 2030 and beyond. Drawing on submissions from firms, technology providers, consumer groups, academics and regulators, alongside consumer research involving more than 5,000
Money Marketing: Preventing foreseeable harm under Consumer Duty
In a recent Money Marketing opinion piece, Joe Norburn, CEO of TCC Group (TCC, Momenta and Recordsure), explores how the FCA’s latest guidance reinforces a core Consumer Duty expectation: firms should proactively identify and address foreseeable harm before it emerges through complaints, arrears or other traditional
How can firms maintain oversight as AI takes on more decisions?
On the 6th July 2026, the FCA published the final findings of the Mills Review, its assessment of how advances in artificial intelligence (AI) could reshape financial services by 2030 and beyond. Drawing on submissions from firms, technology providers, consumer groups, academics and regulators, alongside consumer research involving more than 5,000
Citywire: Platforms seek greater visibility over AML controls
A recent Citywire article highlights how investment platforms are strengthening anti-money laundering (AML) controls as FCA scrutiny of financial crime oversight continues to increase. More firms are moving away from relying solely on advisers for customer due diligence and are undertaking their own verification and
FPS: The risk of fragmented financial crime oversight
Fraud, money laundering, scams and crypto-enabled crime are increasingly interconnected, exposing weaknesses not just within individual firms but across the financial system as a whole. In a recent Fraud Prevention Summit article, Recordsure’s CEO, Joe Norburn, highlighted how fragmented oversight is creating new financial
Attivo CEO: Off-the-shelf AI won’t pass compliance scrutiny – custom AI will
Generic AI tools cannot reliably deliver compliant advice oversight Off-the-shelf AI typically fails in regulated environments because it cannot deliver consistent auditability, explainability or alignment to firm-specific compliance frameworks. Regulators increasingly expect firms to evidence how decisions are made and demonstrate control over outcomes. Meeting
