Will financial advisers be made to record client meetings?
An FCA speech renewed attention on recording client interactions and why recordings can support suitability, evidence and better advice.
Sector: Wealth and Advice
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AI, financial services, and the paradox of building trust
AI could help rebuild trust in financial services, but only if firms explain its customer value clearly and use it transparently rather than exploitatively.
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Holding AI to account in financial services
AI can support financial services firms, but firms need transparency, monitoring and human accountability before using it for decisions that affect customer outcomes.
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Recordsure announces alliance with KPMG in Australia
KPMG Australia and Recordsure announced an alliance to roll out Recordsure’s customer trust and transparency solutions to financial institutions in Australia.
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Voice technology and compliance: keeping pace with spiralling customer expectations
Voice technology is changing customer expectations. Firms may need better records and audit trails for important face-to-face conversations as transparency becomes more important.
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Recordsure appoints new CEO as the group reaches for new heights
Recordsure appointed Joe Norburn as CEO, while sister company TCC appointed Mike Park and Joanne Smith moved into the Group CEO role.
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The dawn of AI: evolution or revolution?
AI and automation can reshape work by reducing administrative burden, improving review coverage and helping skilled teams focus on conduct risk oversight.
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Do voice analytics and automation have a place in complex sectors?
Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
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RegTech and identifying the need for change
Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.
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Firms behind the curve in purchasing technology to comply with MiFID II
Why firms still needed technology to evidence MiFID II compliance, especially around face-to-face and field-based advice conversations.