Recordsure: TCC Group acquires Momenta Group
TCC Group announced the acquisition of Momenta Group’s UK and Australia business, expanding compliance, technology and resourcing capabilities for regulated industries.
Sector: Utilities
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Centralising oversight of field sales insurance conversations
A national roadside assistance and general insurance provider used Conversation Intelligence to record field sales conversations, replace manual forms and give central teams accessible sales evidence.
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How to improve your treatment of vulnerable customers with AI technology
With 47% of UK adults showing one or more characteristics of vulnerability in May 2022, how AI-powered speech analytics helps QA teams identify vulnerability consistently and evidence fair treatment of…
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Wealth and Asset Management 4.0 study – what have we learned?
A global Wealth and Asset Management 4.0 discussion highlighted changing investor expectations around personalisation, digital service, ethics and social responsibility.
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Holding AI to account in financial services
AI can support financial services firms, but firms need transparency, monitoring and human accountability before using it for decisions that affect customer outcomes.
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Recordsure appoints new CEO as the group reaches for new heights
Recordsure appointed Joe Norburn as CEO, while sister company TCC appointed Mike Park and Joanne Smith moved into the Group CEO role.
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How to prepare your team for new voice analytics and automation implementation
Recordsure’s Mark Braddock explains how leaders can introduce voice analytics and automation by focusing on tasks, communication and pilot teams.
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Do voice analytics and automation have a place in complex sectors?
Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
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RegTech and identifying the need for change
Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.