How will Covid-19 change remediation risk?
Covid-19 increased pressure on customer finances and complaint teams, making vulnerability, forbearance, data and resourcing central to remediation risk.
Sector: Banking
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AI, financial services, and the paradox of building trust
AI could help rebuild trust in financial services, but only if firms explain its customer value clearly and use it transparently rather than exploitatively.
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Will technology end up protecting or victimising vulnerable customers?
Digital banking can improve access for some customers while excluding others, making technology both a source of vulnerability and a way to target support.
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Will changes in tech drive changes in regulations?
RegTech adoption may shift regulatory benchmarks as firms and regulators see how technology can improve compliance, customer outcomes and operational efficiency.
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Holding AI to account in financial services
AI can support financial services firms, but firms need transparency, monitoring and human accountability before using it for decisions that affect customer outcomes.
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Compliance embraces tech to drive competitive advantage
Joe Norburn explains how technology is changing compliance from a defensive function into a source of customer insight, efficiency and commercial value.
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Achieving compliance with a helping hand from RegTech
RegTech can help financial services firms respond to SM&CR by improving governance data, evidencing reasonable steps and supporting culture oversight without relying only on larger teams.
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Recordsure announces alliance with KPMG in Australia
KPMG Australia and Recordsure announced an alliance to roll out Recordsure’s customer trust and transparency solutions to financial institutions in Australia.
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Voice technology and compliance: keeping pace with spiralling customer expectations
Voice technology is changing customer expectations. Firms may need better records and audit trails for important face-to-face conversations as transparency becomes more important.
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Recordsure joins forces with KPMG for trade mission to Australia
Recordsure joined KPMG on a trade mission to Australia to discuss how RegTech and FinTech could support financial sector reform.