Increasing QA oversight while reducing review costs
A major UK retail and commercial bank used Conversation Intelligence to extend QA oversight from under 5% to 100% of mortgage conversations while cutting review time.
Sector: Banking
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War of the Words
Recordsure’s CTO Kit Ruparel looks under the hood of the ChatGPT hype: whether AI truly ‘understands’ language, why Recordsure uses Transformer AI rather than generative chat, and where language AI…
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Why use RegTech to evidence consumer outcomes and achieve Consumer Duty success?
The FCA’s first in-depth analysis of Consumer Duty implementation plans suggested some firms may have considered the requirements superficially. Why RegTech can help firms monitor and evidence good consumer outcomes…
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RegTech for Consumer Duty: three steps to the starting line
Why 31st July 2023 marks the start of the Consumer Duty’s evidence-based, outcome-focused era of regulation – and three steps to get ready: prepare every team member, embrace data technology…
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Broadening oversight of customer interactions with tech and AI
Highlights from our concluding Consumer Duty webinar with the BSA: how tech and AI can take mortgage QA teams beyond random sampling to oversight of 100% of customer calls, supporting…
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Recordsure ranked #13 on 2022’s RegTech 50 list of influential tech firms
Recordsure ranked #13 in BusinessCloud’s 2022 RegTech 50 after being shortlisted among 82 companies and selected in the top 20 UK RegTech brands.
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How RegTech can help mortgage providers better manage customer safeguarding, consumer duty challenges and cost of living crises
Mortgage providers can use conversation intelligence to oversee advice, identify customer risks and support Consumer Duty outcomes during economic stress.
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How RegTech is restoring consumer trust in financial services
Recordsure CEO Joe Norburn discussed with Acquisition International how RegTech helps firms review advice and compliance at speed and scale.
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How digital transformation can streamline your compliance process
Group Chief Commercial Officer Mark Hover explains three ways RegTech and digital transformation help firms keep pace with new FCA rules: simplifying compliance and assuring quality, working more efficiently and…
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Recordsure joins leading FinTechs in a push for stronger reform to regulation
Recordsure joined more than 70 FinTech firms calling for faster UK regulatory reform one year after the Kalifa Review.