With a background in financial services, we use smart technology to support teams and have a proven track record in delivering substantial benefits to our customers.
Reviewing the challenges of risk management, quality assurance, remote working and digital progression, we share the industry insights.
Our whitepaper Time Trials: Unlocking efficiencies in finance management offers insights into why keeping conversations records leads to saving time, resources and growth strategies. Reviewing the challenges of risk management, quality assurance, remote working and digital progression.
Conversations between agents and customers often go unrecorded, especially when the meeting takes place face-to-face or via a video call.
Recording of these conversations is invaluable for performance management, compliance and business continuity.