Legal
Privacy policy
Recordsure is committed to user privacy and adheres to the UK General Data Protection Regulation (UK GDPR). Personal information is held by Record Sure Limited. Recordsure acts as Controller of personal data for relationship management, marketing and business development purposes.
Privacy statement
Recordsure is committed to user privacy and adheres to the UK General Data Protection Regulation (UK GDPR). Personal information is held by Record Sure Limited. Recordsure acts as Controller of personal data for relationship management, marketing and business development purposes.
Personal data collected
Collected directly from you
Via emails, phone calls, conversations, business cards, service registration, surveys and website use.
Collected indirectly
From third-party organisations such as LinkedIn, and through website interaction tracking via cookies.
Types of data we may hold
- Name
- Email address
- Company
- Job title
- IP address
- Phone numbers
Your rights
You have the following rights in relation to your personal data. We will respond to any request within one month.
| Right | What it means | How to exercise it |
|---|---|---|
| Access | Request what data is held, why it is held, and who it has been shared with. | Information Request Form or write to the DPO |
| Rectification | Ask us to correct inaccurate or incomplete personal data. | Information Request Form or write to the DPO |
| Erasure | Request deletion of your personal data when it is no longer necessary. | Information Request Form or write to the DPO |
| Restrict Processing | Ask us to limit how we use your personal data in certain circumstances. | Information Request Form or write to the DPO |
| Object | Object to your data being used for direct marketing purposes. | Email marketing@recordsure.com |
Postal address: DPO Officer, Recordsure, 6th Floor, 10 Lower Thames Street, London, EC3R 6EN
Legal basis for processing
Legitimate interest
We process personal data on the basis of legitimate interest to manage business relationships and improve our services. Our legitimate business interests do not automatically override your interests.
- Maintaining records of communications with contacts and organisations
- Business development activity including calls and emails
- Improving our services and communications
- Understanding website interactions and user behaviour
- Assessing the effectiveness of promotional campaigns
Legal obligation
Data may also be processed where necessary to fulfil a legal requirement.
Recipients of personal data
Your data may be processed by third-party systems used in business development, customer delivery and marketing. Key points:
- Data is stored on servers in the UK, EU and USA.
- Recordsure does not sell personal data.
- Data may be shared with our associated company TCC.
- Mailing lists remain segmented between companies.
- Third-party processors are subject to periodic due diligence.
Third party processors
Digital Marketing
Prospect Global Ltd (trading as Sopro) — UK Company No. 09648733
ICO Registration: ZA346877
DPO contact: dpo@sopro.io
Privacy policy: sopro.io
Retention period
- Personal data is reviewed every 12 months for accuracy and relevancy.
- Data is deleted or anonymised when it is no longer necessary or legally justified.
- Survey and questionnaire data is held only for the duration of the campaign, then anonymised or deleted.
Complaints
If you have a concern about how we process your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
Changes to this policy
Recordsure reserves the right to update this privacy policy at any time. Changes are published on this page and prior versions remain available on request. Where changes are material, we will communicate them by email where possible.
Recordsure Employees Privacy Policy | Recordsure Associates Privacy Policy