Summary
What this article covers in 30 seconds
- AI in claims is moving beyond surfacing information and flagging risks.
- Agentic AI tools can progress claims, manage workflows and support real-time decisions.
- The shift changes the balance between automation and human oversight.
TCC Group’s (TCC, Momenta, and Recordsure) CTO, Kit Ruparel, was recently featured by IT Briefing on how AI is moving beyond a passive support role in insurance claims. Agentic AI is being actively used to assist in decision-making. Unlike earlier systems that simply analysed data or flagged risks, agentic AI tools can take action – progressing claims, managing workflows and supporting real-time decisions. This shift marks a significant transformation in how insurers handle claims, promising greater efficiency and automation while redefining the balance between human oversight and machine-driven execution.
Frequently asked questions
Earlier systems analysed data or flagged risks. Agentic AI tools can take action in claims workflows.
It can progress claims, manage workflows and support real-time decisions, while changing how insurers balance automation with human oversight.