Summary
What this article covers in 30 seconds
- Hilary Benn toured Recordsure’s Leeds offices to learn about AI capabilities.
- The visit followed the House of Lords AI in the UK report.
- Recordsure demonstrated analytics and automation tools for customer interaction data.
- The platform was first developed for financial services and has also been effective in government settings.
Hilary Benn, Labour MP and Chair of the Brexit Select Committee, visited Recordsure’s offices in Leeds, his local constituency, to gain a deeper understanding of artificial intelligence capabilities and the value they can provide for the UK economy.
With the value of AI highlighted in the House of Lords AI in the UK: ready, willing and able? report earlier in the year, and Brexit drawing closer, the tour provided an opportunity to explore the types of solution that could help drive UK productivity.
AI analytics and automation
The showcase put the spotlight on Recordsure’s AI analytics and automation tools, which help organisations collect, process and draw actionable insights from customer interaction data ranging from meeting recordings to written correspondence.
Originally developed for the finance sector with the goal of improving performance, culture and regulatory compliance in the wake of the financial crisis, the platform has proved effective in other environments including government departments. In those settings, it has dramatically reduced the time required to complete case work from weeks to hours.
Speaking after his visit, Mr Benn said: “It was really interesting to hear about the way Recordsure is using innovative AI to help businesses in the public and private sectors”.
Joanne Smith, Recordsure Founder and CEO, responded: “we have always really valued our location in Leeds: it is a focal point for digital activity, which twinned with local financial services has led to a thriving FinTech community. It’s brilliant that Hilary Benn is so engaged with this and eager to keep his finger on the pulse as new technologies emerge.”
Frequently asked questions
He visited the Leeds offices to understand AI capabilities and the value they can provide for the UK economy.
Recordsure showcased AI analytics and automation tools for collecting, processing and drawing insights from customer interaction data.
It has been effective in government departments, where it reduced case-work time from weeks to hours.