Attivo adopts an AI-led solution from TCC and Recordsure to enhance advice compliance

Attivo has partnered with TCC-Recordsure to implement AI technology, elevating its ongoing advice compliance while significantly reducing the costs associated with file reviews. The move supports Attivo’s commitment to delivering consistent, compliant financial advice as it continues to grow.

Attivo: Creating a strategic partnership with TCC and Recordsure

Attivo has long been committed to enhancing both the quality of its financial advice and the effectiveness of its compliance oversight. This, combined with carefully exploring the potential of AI, led to a strategic partnership with TCC and Recordsure, which has delivered transformative results for Attivo.

It was of utmost importance to Attivo to find a partner that could support its rapid growth without compromising the quality of its advice. This is where the TCC-Recordsure solution stood out.

While Attivo was exploring AI solutions for ongoing advice reviews, the team had almost given up hope, as many options on the market lacked credibility or scalability, which slowed down its AI adoption. That changed when Attivo was introduced to Recordsure technology backed by TCC’s compliance expertise, a solution with the ability to deliver scalable AI-led compliance solutions.

Initially seen as a tool to reduce costs, Recordsure technology quickly proved its broader value. It allowed for a consistent, scalable review of all ongoing advice meetings, delivering on Consumer Duty expectations while improving operational efficiency. By combining TCC’s deep compliance knowledge with AI technology, Attivo secured a single partnership that strengthened controls, increased efficiency and raised overall business quality beyond what traditional compliance approaches could achieve.

Ian Plumton, Chief Risk Officer at Attivo: Creating a strategic partnership with TCC and Recordsure

Attivo: Evolving through AI journey

Attivo’s decision was driven by a focus on delivering proven value rather than chasing AI hype, with the partnership standing out for its clarity, structured approach and strong alignment in a market where many AI solutions lacked substance.

Key elements offered by this partnership included:

• Detailed business case development with TCC expertise.
• Clear commercial alignment.
• Defined, measurable use cases.
• Strong governance and accountability.

These reassurances gave Attivo the confidence to deploy AI effectively. TCC introduced the governance structure Attivo felt was missing elsewhere. With nearly 250 staff, cultural adoption was a challenge, but clear communication and demonstrations of reduced administrative work helped build support. Early pilots achieved accuracy in the high 90% range, proving AI’s value in a controlled, compliant environment.

The collaboration delivered immediate, measurable benefits:

• Reduced administrative burden.
• Improved advice quality and oversight.
• Increased planner capacity.
• Accelerated operational efficiency.
• A scalable, evidence-led Consumer Duty model.

Ian Plumton, Chief Risk Officer at Attivo: Evolving through AI journey

Attivo: Key success drivers since implementing Recordsure technology

The human-centric measured rollout enabled both immediate gains and long-term transformation. High-accuracy voice capture and transcription tools provided a reliable foundation for automation, building planner trust through minor adjustments and shared best practice.

Within a year, Attivo reduced file-checking costs by 40% and achieved significant benefits. With no unsuitable cases and ongoing improvements in advice quality, Attivo is now on track to review 100% of planning meetings by early 2026, a milestone made possible through structured implementation and the scalable technology provided by TCC and Recordsure.

Ian Plumton, Chief Risk Officer at Attivo: Key success drivers since implementing Recordsure technology

Attivo: Transforming front office performance

Attivo continues to roll out Recordsure technology to all its planners, paving the way for the removal of manual fact-finds and delivering around 30% more planner capacity through accurate meeting capture and intelliflo integration.

Continued improvements include:

• Manual fact-finds are being replaced.
• Planner capacity has increased by approximately 30% through accurate meeting capture and intelliflo integration.
• High-quality meeting summaries and transcripts are delivered within 24 hours, reducing handover issues and improving client clarity.
• Compliance oversight and complaint handling are enhanced.
• AI-driven checks are becoming standard, with some cases escalated for training and competency development.

Ian Plumton, Chief Risk Officer at Attivo: Transforming ‘front office’ performance

Attivo: Lessons learned through the strategic partnership

What started as a project focused solely on compliance quickly grew into a catalyst for a much broader transformation. Along the way, Attivo learned that success depends on more than just technology. Choosing a partner with aligned commercial incentives proved critical, ensuring that both sides were working toward the same long-term goals.

Attivo also discovered that AI’s potential extends far beyond managing risk. When applied in the right way, it can enhance operations, improve commercial performance and deliver better client outcomes.

Ian Plumton, Chief Risk Officer at Attivo: Lessons learned through our strategic partnership

AI-led solutions for long-term compliance

Attivo is raising the bar for compliance in financial advice by using the combination of TCC’s expert compliance consultancy and Recordsure’s AI technology. This dual approach empowers Attivo to deliver consistent, high-quality service to its clients while streamlining processes and reducing review costs.

The Recordsure and TCC teams are experienced in guiding firms on their AI-led compliance journey. They can provide advice and use cases, demonstrate solutions and help firms build a clear business case.