Recordsure for Wealth and Advice
Turn every advice conversation and case into trusted, usable intelligence
Improve client understanding, reduce advice administration and strengthen the evidence supporting suitability, ongoing service and quality assurance.
No. 1
AI provider for wealth management and financial advice in the UK
100%
of findings traceable back to the source conversation or document
Expert-led
two complementary AI products designed for the advice journey
Clear oversight
adviser and reviewer judgement at the centre of every outcome
Why wealth and advice firms trust Recordsure
Better-prepared advisers. More complete cases. Stronger evidence for the business.
Recordsure helps wealth managers and financial advice firms turn client conversations, documents and case evidence into structured, usable intelligence.
Conversation Intelligence captures what was discussed, creates accurate meeting records and helps teams identify whether important subjects were explored. Document Intelligence organises the supporting case file, checks for expected evidence and directs reviewers to the information behind each finding.
Together, they give advisers, paraplanners, operations and assurance teams a clearer, evidence-linked view of the advice journey, while suitability and other material decisions remain with appropriately skilled people.
Understand what was discussed
Create accessible records of conversations, decisions and advice across every client interaction.
Identify what may need attention
Surface missing evidence, process gaps and exceptions before they cause delays or rework.
Structured data, trusted intelligence
All the insights and evidence you need to support consistent advice quality and stronger assurance.
Trusted by
Common challenges
Why is advice evidence difficult to manage?
A financial advice journey rarely sits in one place. The evidence may be spread across client meetings, fact-finds, risk assessments, vulnerability information, research, illustrations, recommendations, suitability reports and ongoing-service records.
Important context can emerge or change during a conversation. The final case may then pass between advisers, administrators, paraplanners, operations and reviewers before the work is complete.
Recordsure creates a more accessible evidence base across the conversation and the case, helping firms reduce administration, improve case quality and strengthen evidence for the decisions they remain responsible for.
Writing up and reconstructing conversations
Advisers spend time after meetings manually recreating what was said rather than focusing on the next client interaction.
Clarifying information during paraplanning
Paraplanners return incomplete or ambiguous handovers to advisers, creating delays and repeated effort.
Locating documents and supporting evidence
Evidence is spread across multiple systems, folders and formats, making it slow to find what is needed.
Resolving gaps late in the process
Missing information is often identified at the review or completion stage, when rework is more disruptive.
Repeating checks across different teams
Compliance, quality assurance and operational teams each spend time independently locating and verifying evidence.
Establishing why a recommendation or decision was made
Reconstructing the rationale behind a decision, particularly for older cases, can be time-consuming.
The advice journey
How can Recordsure support the advice journey?
Recordsure elevates the main stages of the advice process, from preparation through to quality review and business insight.
Prepare for a better client conversation
Bring relevant client information and previous interaction records into a clearer view before the meeting.
Capture what was discussed
Create a secure recording, accurate transcript and structured meeting record across face-to-face, online or telephone interactions.
Improve advice handovers
Give administrators and paraplanners more consistent information from the client conversation. Reduce clarification loops and rework.
Strengthen the supporting case
Classify and organise case documents, identify relevant evidence and assess whether expected information is present.
Support evidence-led review
Direct reviewers from a finding, theme or potential exception to the relevant point in the conversation or file.
Understand recurring themes
Use verified findings to identify patterns across advice processes, customer journeys, products and teams.
Evidence framework
What evidence matters across an advice journey?
The precise review framework should reflect the firm’s advice model, products, processes and risk appetite. Recordsure can organise and surface this evidence, but the firm defines the review framework and retains responsibility for the conclusions drawn from it.
Client needs and circumstances
Evidence of the client’s objectives, financial circumstances, priorities and relevant personal context.
Risk and capacity for loss
Evidence of how risk was explored, explained and connected to the client’s circumstances and objectives.
Vulnerability and support
Relevant indicators, support requirements and evidence of how the conversation or process responded to them.
Affordability and sustainability
Information supporting the assessment of affordability, contribution levels, withdrawals or other financial decisions.
Options and alternatives
Evidence of the products, strategies or possible courses of action discussed with the client.
Recommendation rationale
The information supporting the recommendation, including relevant product, replacement, consolidation or investment considerations.
Charges and disclosures
Evidence that relevant charges, limitations, risks and other required information were presented or discussed.
Client understanding
The explanations given, questions asked and responses provided during the interaction.
Agreed actions and ongoing service
A clear record of commitments, next steps, outstanding information and ongoing-service activity.
Case completeness and consistency
The presence of expected case material and consistency between the conversation, fact-find, research and recommendation.
Recordsure platform
Intelligence built around the evidence that matters
Recordsure technology platform helps regulated firms turn customer interactions, documents, cases and process workflows into structured data and intelligence.
Technology
From raw data to trusted intelligence
Capture, structure, connect and use information across the customer journey without losing sight of its source.
- Conversation IntelligenceCapture and understand customer meetings and calls, with every insight connected to the interaction evidence behind it.
- Document IntelligenceTurn documents, emails and case files into structured, searchable evidence and actionable intelligence.
- Workflow automationMove evidence, checks and actions through repeatable workflows that reduce administration and improve consistency.
- Reporting & Analytics (MI)Transform structured interaction and case data into meaningful oversight, trends and management information.
- API & IntegrationsConnect Recordsure intelligence with the CRM, workflow, reporting and business systems your teams already use.
Apply the technology to regulated work
Start with the product that addresses your immediate priority and connect both when you need a more complete view.
Conversation IntelligenceUnderstand what was said
Capture customer meetings and calls, create transcripts and structured notes, organise interactions into themes and support evidence-based oversight.
Document IntelligenceUnderstand what the case contains
Organise documents, emails and case files, identify evidence, assess completeness and support more consistent review activities.
- Use them together
A more complete oversight
Create a more complete view of what was discussed, what was documented and how evidence supports customer or operational decisions.
Business outcomes
Improve advice quality and run the business better
Recordsure supports the outcomes that matter most to wealth managers and financial advice firms.
Improve customer experiences and outcomes
Better visibility of customer needs, interactions and support. Give frontline and oversight teams a clearer picture of what happened and what may need attention.
Create capacity for profitable growth
Reduce manual searching, rework and review effort across operations. Release capacity across customer-facing, operations and assurance teams.
Improve operational efficiency
Improve case readiness, workflow progression and review consistency. Reduce avoidable rework and delays across operations.
Strengthen assurance and reduce risk
Apply more consistent oversight and focus expert review on exceptions and judgement calls. Keep every finding connected to the underlying evidence.
Who benefits
Intelligence for every part of a wealth and advice business
Recordsure for advisers, administrators, paraplanners, reviewers, compliance, risk, training and competence, leadership and technology teams.
Advisers
Spend less time writing up meetings and searching for information. Return to the next client interaction with better context and a structured view of outstanding actions.
Administrators and paraplanners
Receive more structured inputs from client conversations and case files. Reduce time spent clarifying information and chasing missing evidence.
File reviewers and quality assurance teams
Start with a clearer view of the interaction, case structure and potential evidence gaps. Move directly to relevant source material.
Compliance and risk teams
Apply repeatable checks across more interactions and cases, investigate exceptions and use evidence-linked findings to understand recurring risk themes.
Training and competence teams
Identify recurring themes and development needs, then use relevant evidence to support more focused adviser feedback and coaching.
Executive and operational leaders
Understand where administration, hand-backs, incomplete cases and review effort are affecting capacity. Use verified insight to identify patterns across advice journeys, products and teams.
Data and technology teams
Connect conversation and case intelligence with CRM, practice-management, document, workflow and reporting environments while maintaining agreed permissions and governance.
Case studies
Customer success stories
See how wealth managers and advice firms use Recordsure to improve advice quality, reduce administration and strengthen assurance.
Wealth and Advice
Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank moved from reviewing fewer than 5% of mortgage sales to 100% coverage — cutting QA review time in half.
Wealth and Advice
Enhanced QA oversight and reporting for Business Banking
A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
Wealth and Advice
Scale up file review provisions without increasing costs
A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
Get started
Create a more complete view of every advice journey
Talk to Recordsure about your client meetings, advice files, paraplanning handovers and review priorities. We will help you identify where better evidence and intelligence could reduce administration, improve case quality and release skilled capacity.
FAQs
Wealth and Advice frequently asked questions
Conversation Intelligence can securely capture client meetings and create transcripts, structured notes and navigable themes. This reduces the effort involved in manually reconstructing the conversation and provides clearer information for follow-up and handover.
Conversation Intelligence can organise evidence of the explanations given, questions asked and client responses recorded during an interaction. The firm defines the review framework and retains responsibility for deciding whether the evidence demonstrates appropriate understanding.
No. Recordsure presents information, potential gaps and supporting evidence to appropriately skilled people. Material suitability decisions remain with the firm and are made within its agreed governance and review model.
Document Intelligence can compare the documents and evidence found in a case with the organisation’s configured expectations. It can identify potential gaps and direct users to cases that may require further action or expert review.
Yes. A firm can begin with Conversation Intelligence to improve interaction records and oversight, or Document Intelligence to improve document and case review. They can also be connected to create a broader evidence-linked view of the advice journey.
Yes, subject to permissions and the agreed configuration. Recordsure is designed to connect findings and outputs to relevant recordings, transcript passages and source documents so that authorised users can verify the evidence and apply their judgement.
Knowledge centre