Financial advice is a business that relies on high degrees of trust between client and adviser. When it comes to achieving a successful outcome for both the client and the firm, that relationship can make all the difference.

Firms that offer financial advice typically do so in a number of ways. Often this depends on the complexity of the advice being given and the level of risk associated with giving such advice. In one of the most highly regulated sectors of financial services, it is critical that advice is clear, unambiguous and well document­ed. There are a wide range of channels now being used to give financial advice, from the traditional face-to-face meetings with advisers, to telephony models through to digital platforms. Often there is a mixture of the three, and staying on top of them all brings a number of challenges:

• Harnessing the full spectrum of data from customer interactions. Many channels like face-to-face and video conversations are not recorded resulting in incomplete audit trails. Meanwhile, reviewing data is so labour intensive that firms are forced to randomly sample a small selection of cases creating blindspots.
• Driving efficiencies and mitigating risks. Manually processing the data can leave it open to subjectivity. It also makes it difficult to review and hard to gain either a macro or service-specific understanding across the business.
• Optimising performance, conduct and culture. Supervisors are expected to attend meetings in person, which can alter the mood in the room, rack up large travel costs and leave them unable to spend as much time with advisers as they would like. Meanwhile, advisers often receive less support than they would like and struggle to get examples of what good looks like in practice.

Recordsure is designed to tackle challenges like these at source. With a background in financial services, we use smart technology to support teams with a proven track record in financial planning teams. Our analytics and automation tools drive huge efficiencies in review processes, improve customer outcomes by providing greater clarity of what is being discussed with customers and managing risks with advanced anomaly detection systems.

Download our Financial planning breakdown to gain an in-depth understanding of the key challenges our clients face and the solutions we have developed to tackle them.