# Recordsure
> Recordsure is an AI-powered intelligence platform for regulated organisations that transforms customer conversations, documents and case evidence into trusted intelligence for customer outcomes, operational efficiency and assurance.
> Legal entity: Record Sure Limited (Companies House 08279232), part of TCC Group.

## Pages

- [Accessibility statement](https://recordsure.com/accessibility/): You should be able to navigate the main interface with a keyboard, identify visible focus, zoom text and page content, use headings and landmarks to understand structure, and access meaningful…
- [API & Integrations](https://recordsure.com/api-integrations/): Exchange documents, data and actions through configured integrations designed around your use case.
- [Associates privacy policy](https://recordsure.com/privacy/recordsure-associates/): TCC and Recordsure act as Data Controllers and are committed to safeguarding the personal information of Associate or prospective Associate personnel. This notice explains what personal information we collect, the…
- [Awards & Recognition](https://recordsure.com/awards-recognitions/): Industry recognition is never the goal. The goal is helping regulated organisations improve customer outcomes, strengthen oversight and gain greater value from every customer interaction.
- [Banking](https://recordsure.com/sectors/banking/): Improve customer outcomes, strengthen assurance and extend oversight across sales, customer service, complaint and operational journeys.
- [Contact](https://recordsure.com/contact/): One conversation is all it takes. Our team will get back to you within one business day.
- [Conversation Intelligence](https://recordsure.com/conversation-intelligence/): Turn every customer interaction into trusted, usable intelligence
- [Cookie policy](https://recordsure.com/cookie-policy/): Cookies are small text files placed on your device when you visit a website. They enable the website to recognise your device and store your preferences or past actions, helping…
- [Create capacity for profitable growth](https://recordsure.com/create-capacity-for-profitable-growth/): Recordsure turns customer conversations and case evidence into trusted intelligence, releasing skilled capacity for customers, commercial activity and growth while keeping quality and confident human judgement at the centre.
- [Document Intelligence](https://recordsure.com/document-intelligence/): Turn documents and case files into structured data and evidence-linked intelligence
- [Employee privacy policy](https://recordsure.com/privacy/recordsure-employees/): TCC and Recordsure act as data controllers for employees and prospective employees. We are committed to being transparent about how we collect and use your personal data.
- [Government](https://recordsure.com/sectors/government/): Improve case quality, strengthen assurance and help teams navigate complex evidence with greater confidence, accountability and control.
- [Home](https://recordsure.com/): Recordsure is an AI-powered intelligence platform for regulated organisations that transforms customer conversations, documents and case evidence into trusted intelligence for customer outcomes, operational efficiency and assurance.
- [Improve customer experiences and outcomes](https://recordsure.com/improve-customer-experience-outcomes/): Build a more complete, evidence-based understanding of every customer journey. Recordsure connects what customers said with what was documented and what happened next, helping teams prepare better, identify missed needs…
- [Improve operational efficiency](https://recordsure.com/improve-operational-efficiency/): Make work move more efficiently across customer-facing, operations and review teams. Recordsure structures the information within conversations and case files, reducing administration, handover friction, manual searching and avoidable rework while…
- [Meet the team](https://recordsure.com/meet-the-team/): Our people combine expertise across artificial intelligence, compliance, customer outcomes, information security and regulated business operations.
- [Modern Slavery Statement](https://recordsure.com/modern-slavery/): This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and sets out the steps that Recordsure has taken and is continuing to take to ensure…
- [Pensions](https://recordsure.com/sectors/pensions/): Improve member outcomes, strengthen assurance and help teams manage complex pension journeys with greater consistency and confidence.
- [Privacy policy](https://recordsure.com/privacy/): Recordsure is committed to user privacy and adheres to the UK General Data Protection Regulation (UK GDPR). Personal information is held by Record Sure Limited. Recordsure acts as Controller of…
- [Regulated businesses](https://recordsure.com/sectors/): Recordsure turns the evidence contained in customer conversations, documents and case files into structured, usable intelligence. Frontline teams can prepare and follow up more effectively, operations teams can progress work…
- [Reporting & Analytics (MI)](https://recordsure.com/reporting-analytics/): Transform structured interaction and case data into management information that helps teams understand activity, spot trends and focus attention.
- [Responsible AI](https://recordsure.com/responsible-ai/): Recordsure uses artificial intelligence to help organisations review customer interactions more efficiently, identify risks more consistently and uncover valuable insight at scale. But AI should never become a black box.
- [Security & Data](https://recordsure.com/security-data/): Recordsure protects the customer conversations, documents, case material and intelligence entrusted to our platform through secure UK hosting, controlled access, encryption, client-data separation and evidence-led auditability. Your authorised users retain…
- [Strengthen assurance and reduce risk](https://recordsure.com/strengthen-assurance-reduce-risk/): Apply consistent, evidence-linked oversight across all interactions and cases. Recordsure helps teams identify missing evidence, process gaps and exceptions earlier, direct expert attention where it matters and preserve a traceable…
- [TCC Group](https://recordsure.com/tcc-group/): Recordsure combines AI-powered conversation and evidence intelligence with the regulatory expertise, managed services and specialist resourcing capabilities of TCC Group.
- [Terms of use](https://recordsure.com/terms/): The website provides general information about regulatory topics, services and the experience of Recordsure. It is not legal advice, investment advice or a substitute for advice based on a firm's…
- [Wealth & Advice](https://recordsure.com/sectors/wealth-and-advice/): Improve client understanding, reduce advice administration and strengthen the evidence supporting suitability, ongoing service and quality assurance.
- [Why Recordsure](https://recordsure.com/why-recordsure/): Most AI platforms help organisations process information. Recordsure helps organisations understand what happened, identify what needs attention and act with greater confidence.
- [Workflow automation](https://recordsure.com/workflow-automation/): Connect evidence, checks and actions through repeatable workflows that reduce administration and support consistent review.

## Case Studies

- [Centralising oversight of field sales insurance conversations](https://recordsure.com/case-studies/conversation-intelligence-national-roadside-assistance-insurance-provider/): A national roadside assistance and general insurance provider used Conversation Intelligence to record field sales conversations, replace manual forms and give central teams accessible sales evidence.
- [Digitalising interview recording to reduce cost and improve efficiency](https://recordsure.com/case-studies/conversation-intelligence-uk-government-department/): A UK Government Department used Conversation Intelligence to replace tape recordings and paper forms, securely storing interview audio, answers and evidence in a digital process.
- [Enhanced QA oversight and reporting for Business Banking](https://recordsure.com/case-studies/conversation-intelligence-tier-1-bank-qa-oversight/): A major UK Tier 1 Bank used Conversation Intelligence to centralise QA for Business Banking conversations, reduce observation travel and feed recordings into quality reporting.
- [Improving oversight and quality assurance across mortgage advice conversations](https://recordsure.com/case-studies/improving-oversight-and-quality-assurance-across-mortgage-advice-conversations/): How a major UK retail bank moved from reviewing fewer than 5% of mortgage sales to 100% coverage — cutting QA review time in half.
- [Increasing QA oversight while reducing review costs](https://recordsure.com/case-studies/conversation-intelligence-major-retail-commercial-bank-uk/): A major UK retail and commercial bank used Conversation Intelligence to extend QA oversight from under 5% to 100% of mortgage conversations while cutting review time.
- [Scale up file review provisions without increasing costs](https://recordsure.com/case-studies/document-intelligence-consultancy-managed-services-uk/): A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
- [Scaling a major remediation review with technology](https://recordsure.com/case-studies/document-intelligence-big-4-consultancy-australia/): A 'Big 4' Australian consultancy used Document Intelligence to help review 64,000 remediation cases, classify 45 million documents and produce regulator-ready evidence within a year.
- [Smarter, faster Quality Assurance for client-advisor conversations](https://recordsure.com/case-studies/conversation-intelligence-large-tier-1-bank/): A large UK Tier 1 Bank used Conversation Intelligence to capture advice conversations, support QA reviews and provide evidence for suitability reports and remediation checks.

## Insights

- [£193 billion: the real cost of poor recordkeeping](https://recordsure.com/insights/analysis-and-perspective/193-billion-the-real-cost-of-poor-recordkeeping/): Inadequate record keeping can undermine suitability evidence in wealth management, making complete interaction records essential for customer protection.
- [6 Top Tips for Choosing the Perfect RegTech Solution](https://recordsure.com/insights/analysis-and-perspective/6-top-tips-choosing-perfect-regtech-solution/): A RegTech selection process should involve the right teams, test different providers and prove value before major technology investment.
- [A Case of ‘Big Brother’ or Better Results?](https://recordsure.com/insights/analysis-and-perspective/a-case-of-big-brother-or-better-results/): Conversation recording can improve customer experience, monitoring and confidence when firms explain the protection that authentic records provide.
- [A wealth manager’s guide to keeping office conduct and culture alive](https://recordsure.com/insights/analysis-and-perspective/a-wealth-managers-guide-to-keeping-office-conduct-and-culture-alive/): Wealth managers can sustain culture, conduct and compliance in remote or hybrid working by using recorded interactions and practical oversight.
- [A-Team Insight: AI in financial services where the real challenges are starting to emerge](https://recordsure.com/insights/news/a-team-insight-ai-in-financial-services-where-the-real-challenges-are-starting-to-emerge/): AI governance, oversight and accountability are becoming harder as financial services firms move beyond adoption and embed AI in day-to-day decisions.
- [AB Accounting: AML heat to rise](https://recordsure.com/insights/news/ab-accounting-aml-heat-to-rise/): Tougher AML and CTF supervision will raise the standard of evidence, audit trails and senior management accountability for accountancy firms.
- [Accountancy firms are facing new data-led era of FCA supervision: Are firms ready?](https://recordsure.com/insights/analysis-and-perspective/accountancy-firms-are-facing-new-data-led-era-of-fca-supervision-are-firms-ready/): Accountancy firms face a sharper AML supervision environment as the FCA prepares to take over from professional body supervisors, increasing expectations for evidence, governance and senior accountability.
- [Achieving compliance with a helping hand from RegTech](https://recordsure.com/insights/analysis-and-perspective/achieving-compliance-with-a-helping-hand-from-regtech/): RegTech can help financial services firms respond to SM&CR by improving governance data, evidencing reasonable steps and supporting culture oversight without relying only on larger teams.
- [Agentic AI: Hidden risks](https://recordsure.com/insights/news/agentic-ai-hidden-risks/): Autonomous AI tools can create reduced visibility, security vulnerabilities and blurred accountability when they act across platforms without proper governance.
- [AI in Compliance event for wealth managers: Five takeaways](https://recordsure.com/insights/analysis-and-perspective/five-takeaways-from-our-ongoing-advice-event-plus-an-exclusive-qa-download/): Five themes from an AI in Compliance event for wealth managers, including reasonable steps, fair value, AI oversight, transparency and adoption.
- [AI in Compliance: Regulatory success for financial services](https://recordsure.com/insights/analysis-and-perspective/ai-in-compliance-financial-services/): A two-part TCC and Recordsure webinar series explained how advice firms could use AI to improve suitability checks, evidence quality and regulator-ready compliance foundations.
- [AI in financial services: a turning point for regulators and firms](https://recordsure.com/insights/analysis-and-perspective/ai-in-financial-services-a-turning-point-for-regulators-and-firms/): Joe Norburn says the Treasury Committee’s AI report marks a turning point for financial services firms, with governance, accountability and practical regulatory guidance becoming urgent priorities.
- [AI in financial services: FCA scrutiny, governance and evidencing outcomes](https://recordsure.com/insights/analysis-and-perspective/ai-in-financial-services-fca-scrutiny-governance-and-evidencing-outcomes/): FCA scrutiny is moving AI in financial services from capability to proof, requiring governance, auditability, accountability and outcome evidence as adoption scales.
- [AI-driven speech analytics help financial services manage vulnerability](https://recordsure.com/insights/analysis-and-perspective/ai-driven-speech-analytics-help-financial-services-and-manage-vulnerability/): Speech analytics can help financial services firms identify vulnerable customers, monitor interaction outcomes and evidence fair treatment across customer conversations.
- [AI, compliance and customer outcomes: Recordsure in conversation with intelliflo](https://recordsure.com/insights/analysis-and-perspective/ai-compliance-and-customer-outcomes-recordsure-in-conversation-with-intelliflo/): Recordsure’s Garry Evans joins intelliflo to discuss how AI can improve compliance, QA and customer outcome evidence in wealth management without removing human oversight.
- [AI, financial services, and the paradox of building trust](https://recordsure.com/insights/analysis-and-perspective/ai-financial-services-and-the-paradox-of-building-trust/): AI could help rebuild trust in financial services, but only if firms explain its customer value clearly and use it transparently rather than exploitatively.
- [Algorithmic bias in retail finance](https://recordsure.com/insights/analysis-and-perspective/algorithmic-bias-in-retail-finance/): Guest author Noah Giansiracusa of Bentley University explains how algorithmic bias enters retail finance through training data, why it spreads from model to model, and why using AI to inform…
- [Almost three quarters of financial advisers understand the significance of incorporating AI](https://recordsure.com/insights/analysis-and-perspective/intellifo-survey/): A survey of financial advisers has revealed that 72% of firms say it’s important to integrate artificial intelligence into their practices.
- [Always Finance News: 2026 the year the FCA demands proof, not promises](https://recordsure.com/insights/news/always-finance-news-2026-the-year-the-fca-demands-proof-not-promises/): In 2026, FCA supervision is expected to place greater emphasis on evidence, outcomes and targeted, data-led oversight.
- [Always Finance News: AI in financial services: where the real challenges are starting to emerge](https://recordsure.com/insights/analysis-and-perspective/always-finance-news-ai-in-financial-services-where-the-real-challenges-are-starting-to-emerge/): Joe Norburn’s Always Finance News comments focus on a shift from AI adoption to control, with reliable, explainable and auditable data becoming the main challenge.
- [Always Finance News: Leveraging predictive AI to drive value from financial compliance](https://recordsure.com/insights/news/always-finance-news-leveraging-predictive-ai-to-drive-value-from-financial-compliance/): Predictive AI and GenAI can help firms close compliance gaps, evidence customer outcomes and support compliance teams under Consumer Duty.
- [Are Compliance Teams Set to Shrink?](https://recordsure.com/insights/analysis-and-perspective/compliance-teams-set-shrink/): Whether banks reducing compliance headcount should use technology only to cut costs or to strengthen monitoring and customer outcomes.
- [Are there brighter times in banking ahead?](https://recordsure.com/insights/analysis-and-perspective/are-there-brighter-times-in-banking-ahead/): Mis-selling costs show why banks still need stronger culture, controls and governance, especially if advice propositions and robo-advice continue to develop.
- [Are You Taking Advantage of AI?](https://recordsure.com/insights/analysis-and-perspective/are-you-taking-advantage-of-ai/): Joanne Smith explains how artificial intelligence is already changing everyday services, financial compliance and customer conversations, and why firms should consider how it can rebuild trust.
- [Attivo adopts an AI-led solution from TCC and Recordsure to enhance advice compliance](https://recordsure.com/insights/news/attivo-enhances-advice-compliance-with-recordsure-solution/): Attivo partnered with TCC and Recordsure to strengthen ongoing advice compliance, reduce file review costs and build a scalable Consumer Duty oversight model.
- [Attivo CEO: Off-the-shelf AI won’t pass compliance scrutiny – custom AI will](https://recordsure.com/insights/analysis-and-perspective/off-the-shelf-ai-wont-pass-compliance-scrutiny-custom-ai-will/): Attivo’s Recordsure partnership shows why advice firms need governed, traceable AI aligned to compliance frameworks rather than generic AI tools.
- [Attivo deploys Recordsure’s AI technology to evidence its ongoing advice compliance and cut file review costs](https://recordsure.com/insights/analysis-and-perspective/attivo-deploys-recordsure-technology-to-evidence-its-ongoing-advice-compliance-and-cut-file-review-costs/): Attivo is using Recordsure technology to target high-risk ongoing advice files, evidence compliance, reduce review costs and improve oversight across its advice journey.
- [Automation: The next step for financial advisers by Recordsure](https://recordsure.com/insights/news/automation-the-next-step-for-financial-advisers-by-recordsure/): RegTech automation matters for financial firms as increased technology use after Covid-19 raises expectations for effective adviser oversight.
- [Benefit your business by enhancing customer data](https://recordsure.com/insights/analysis-and-perspective/customer-data-benefits/): Good-quality customer data helps financial services firms answer regulatory questions, improve ongoing advice processes and identify opportunities to support clients better.
- [Bohemian Accuracy](https://recordsure.com/insights/analysis-and-perspective/bohemian-accuracy/): Why Generative AI is not yet fit for applications that demand certainty: Recordsure’s CTO Kit Ruparel compares Gen-AI with traditional machine learning for reliably finding facts in enterprise documents and…
- [Breaking down the ruling: what the Johnson case means for redress](https://recordsure.com/insights/analysis-and-perspective/breaking-down-the-ruling-what-the-johnson-case-means-for-redress/): Gary Evans and Gary Maude explain the Supreme Court’s Johnson decision, the FCA’s planned compensation scheme and the operational challenge facing motor finance firms.
- [Broadening oversight of customer interactions with tech and AI](https://recordsure.com/insights/analysis-and-perspective/customer-interactions-tech-ai/): Highlights from our concluding Consumer Duty webinar with the BSA: how tech and AI can take mortgage QA teams beyond random sampling to oversight of 100% of customer calls, supporting…
- [Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms](https://recordsure.com/insights/news/business-accountancy-daily-fragmented-controls-raise-financial-crime-risk-for-firms/): Fragmented oversight and disconnected controls can increase financial crime risk by reducing visibility across systems, teams and data sources.
- [Can technology save financial services from a life sentence of poor culture?](https://recordsure.com/insights/analysis-and-perspective/can-technology-save-financial-services-from-a-life-sentence-of-poor-culture/): Why banks have been slow to invest in FinTech and RegTech, and how early adopters may gain efficiency and service advantages.
- [Can the FCA Handbook API help firms demonstrate compliance?](https://recordsure.com/insights/analysis-and-perspective/can-the-fca-handbook-api-help-firms-demonstrate-compliance/): The FCA Handbook API could help firms connect machine-readable regulatory requirements with monitoring, assurance activity and evidence from real customer interactions.
- [Citywire: Platforms seek greater visibility over AML controls](https://recordsure.com/insights/analysis-and-perspective/citywire-platforms-seek-greater-visibility-over-aml-controls/): How platforms are strengthening AML oversight, moving beyond reliance models and building clearer evidence of financial crime controls.
- [Compliance as a competitive advantage](https://recordsure.com/insights/analysis-and-perspective/compliance-as-a-competitive-advantage/): Mark Braddock explains how RegTech can shift compliance from a cost centre to a source of efficiency, customer care insight and sales improvement.
- [Compliance embraces tech to drive competitive advantage](https://recordsure.com/insights/analysis-and-perspective/compliance-embraces-tech-to-drive-competitive-advantage/): Joe Norburn explains how technology is changing compliance from a defensive function into a source of customer insight, efficiency and commercial value.
- [Compliance Q&A: Critical insights from the FCA’s ongoing advice review findings](https://recordsure.com/insights/analysis-and-perspective/qa-ongoing-advice-findings/): A Q&A-style overview of the FCA’s ongoing advice review findings, the remediation questions they raise and the evidence wealth firms need for future reviews.
- [Compliance Q&A: How can firms keep their ongoing advice services compliant?](https://recordsure.com/insights/analysis-and-perspective/how-to-keep-ongoing-advice-services-compliant/): David Boyhan explains the forward-looking and backward-looking work firms need to keep ongoing advice services compliant after the FCA’s findings.
- [Compliance Q&A: How do the FCA’s review findings relate to the Consumer Duty?](https://recordsure.com/insights/analysis-and-perspective/how-review-findings-relate-to-consumer-duty/): David Boyhan explains why ongoing advice reviews form part of Consumer Duty management information and why firms need evidence for FCA scrutiny.
- [Compliance Q&A: How should firms be considering quality and suitability of advice?](https://recordsure.com/insights/analysis-and-perspective/how-to-consider-quality-and-suitability-of-advice/): David Boyhan explains why firms should assess advice quality in ongoing reviews, not just whether the review service has been delivered.
- [Compliance Q&A: What are the key findings from the FCA’s ongoing advice review](https://recordsure.com/insights/analysis-and-perspective/fca-ongoing-advice-review-survey-findings/): In this Q&A, TCC’s David Boyhan explains why the FCA’s ongoing advice findings are positive but still leave work for firms to do.
- [Compliance Q&A: What should firms do about disengaged clients?](https://recordsure.com/insights/analysis-and-perspective/how-to-manage-disengaged-ongoing-advice-clients/): Garry Evans and David Boyhan discuss how advice firms should assess disengaged ongoing advice clients, historic review evidence and possible redress.
- [Compliant telephone recording and analysis under MiFID II](https://recordsure.com/insights/analysis-and-perspective/compliant-telephone-recording-analysis-mifid-ii/): Recordsure’s CTO Kit Ruparel explains how MiFID II changes conversation recording requirements, why more channels fall into scope and what firms should assess when selecting compliant recording technology.
- [Connected intelligence, compounding risk: Rethinking agentic AI](https://recordsure.com/insights/news/connected-intelligence-compounding-risk-rethinking-agentic-ai/): Agentic AI can expose weaknesses in connected systems when natural language reliance, layered decision-making and insufficient oversight introduce hidden failure points.
- [Consolidation success starts with data: why good data and strong oversight matter more than ever](https://recordsure.com/insights/analysis-and-perspective/consolidation-success-starts-with-data-why-good-data-and-strong-oversight-matter-more-than-ever/): Consolidators in advice and wealth management need reliable data, clear oversight and evidence of customer outcomes to manage acquisition risk and create sustainable value.
- [Consumer Duty board reports: from governance to customer outcomes](https://recordsure.com/insights/analysis-and-perspective/consumer-duty-board-reports-from-governance-to-customer-outcomes/): As firms prepare another annual Consumer Duty board report, the focus should move from governance evidence to customer evidence that supports board challenge and outcome oversight.
- [Consumer Duty compliance: why now’s the time to take action](https://recordsure.com/insights/analysis-and-perspective/consumer-duty-compliance-why-nows-the-time-to-take-action/): How Consumer Duty changed FCA expectations, what firms need to evidence and how compliance teams can strengthen oversight of customer outcomes.
- [Consumer Duty: increasing data oversight is key for effective outcomes monitoring](https://recordsure.com/insights/analysis-and-perspective/consumer-duty-increasing-data-oversight-outcomes-monitoring/): The FCA’s Consumer Duty commentary underlines the need for evidence-led oversight, better management information and clearer visibility across customer communications and support.
- [Consumer Duty: what we know so far and how next-generation RegTech can ease the compliance burden](https://recordsure.com/insights/analysis-and-perspective/consumer-duty-how-next-generation-regtech-can-ease-the-compliance-burden/): Consumer Duty puts customer outcomes at the centre of governance, monitoring and service design, with RegTech helping firms evidence activity and identify risks.
- [Consumer Understanding under the Consumer Duty: why evidence, not intent, is now the regulatory test](https://recordsure.com/insights/analysis-and-perspective/consumer-understanding-under-the-consumer-duty-why-evidence-not-intent-is-now-the-regulatory-test/): The FCA’s consumer understanding review reinforces that firms need demonstrable evidence of understanding, not only clearer communications or good intentions.
- [Customer experience is critical for business success](https://recordsure.com/insights/analysis-and-perspective/customer-experience-critical-business-success/): Customer experience can differentiate financial services firms, improve loyalty and protect reputation when supported by reliable front-line and back-office processes.
- [Data is key to the MiFID II call recording requirements](https://recordsure.com/insights/analysis-and-perspective/data-key-mifid-ii-call-recording-requirements/): MiFID II recording requirements create compliance challenges, but conversation data can also improve management information, monitoring and customer insight when firms choose the right RegTech approach.
- [Demonstrating catalysts for change in financial services](https://recordsure.com/insights/analysis-and-perspective/demonstrating-catalysts-for-change-in-financial-services/): The Time Trials whitepaper examines changing financial advice and wealth management through industry insight, pandemic disruption and regulatory pressure.
- [Do voice analytics and automation have a place in complex sectors?](https://recordsure.com/insights/analysis-and-perspective/voice-analytics-automation-place-complex-sectors/): Voice analytics can reduce administrative work in complex regulated sectors by standardising records, identifying relevant data and helping experts focus on judgement-led tasks.
- [Driving change: The Supreme Court ruling sparks industry debate](https://recordsure.com/insights/analysis-and-perspective/driving-change-the-supreme-court-ruling-sparks-industry-debate/): A webinar summary on the FCA’s proposed motor finance redress scheme, possible complaint scope, operational pressures and practical preparation for firms facing DCA remediation.
- [Driving innovation and trust: Recordsure becomes a Finance & Leasing Association member](https://recordsure.com/insights/analysis-and-perspective/driving-innovation-and-trust-recordsure-becomes-a-finance-leasing-association-member/): TCC Group, including TCC, Momenta and Recordsure, has joined the Finance & Leasing Association, supporting its work with regulated finance firms.
- [Ecommerce & Payments Briefing: The hidden risks inside agentic AI systems](https://recordsure.com/insights/news/ecommerce-payments-briefing-the-hidden-risks-inside-agentic-ai-systems/): Agentic AI needs strict permissions, governance and security-first deployment because autonomous tools can create data, compliance and security risks.
- [Ensure call recording systems are adequate to avoid regulatory penalties](https://recordsure.com/insights/analysis-and-perspective/ensure-call-recording-systems-are-adequate-to-avoid-regulatory-penalties/): Trader call recording must support monitoring, retrieval and evidence of controls, or firms risk missing misconduct, market abuse and regulatory requests.
- [European Business Magazine: Finance is scaling AI fast — now it has to prove it’s under control](https://recordsure.com/insights/news/european-business-magazine-finance-is-scaling-ai-fast-now-it-has-to-prove-its-under-control/): Financial services firms must evidence control, accountability and governance as AI becomes embedded in regulated decision-making.
- [European Business Magazine: Financial crime needs a team sport approach](https://recordsure.com/insights/news/european-business-magazine-financial-crime-needs-a-team-sport-approach/): Financial crime risk now needs connected oversight across systems, data and teams as fraud, scams and money laundering become more interconnected.
- [European Business Magazine: Mills Review highlights the growing need for AI oversight and evidencing in financial services](https://recordsure.com/insights/analysis-and-perspective/european-business-magazine-mills-review-highlights-the-growing-need-for-ai-oversight-and-evidencing-in-financial-services/): Joe Norburn explains why the FCA’s Mills Review matters for firms adopting AI and needing clearer accountability, oversight and evidence.
- [European Business Magazine: The UK wealth management merger wave isn’t the risk. Bad execution is.](https://recordsure.com/insights/news/european-business-magazine-the-uk-wealth-management-merger-wave-isnt-the-risk-bad-execution-is/): Execution, governance and evidence matter as consolidation becomes part of the UK wealth management and advice market.
- [Evidencing compliance in a data-led regulatory world](https://recordsure.com/insights/analysis-and-perspective/evidencing-compliance-in-a-data-led-regulatory-world/): Firms face rising expectations to evidence Consumer Duty outcomes through data, recordings, documents and AI-supported oversight rather than manual sampling alone.
- [Expert industry analysis of the UK mortgage market and regulatory compliance](https://recordsure.com/insights/analysis-and-perspective/expert-industry-analysis-of-the-uk-mortgage-market-and-regulatory-compliance/): A live event synopsis on the UK mortgage market, covering pandemic disruption, affordability, Brexit-related uncertainty and customer vulnerability risks.
- [FCA announces 14 million motor loan customers to be eligible for compensation](https://recordsure.com/insights/analysis-and-perspective/fca-motor-finance-redress-scheme/): The FCA’s proposed motor finance redress scheme could cover millions of agreements, making evidence, liability assessment and remediation planning urgent for firms.
- [FCA Business Plan: Regulator steps up tech focus for 2024/25](https://recordsure.com/insights/analysis-and-perspective/fca-business-plan-2024-25/): The FCA’s 2024/25 Business Plan keeps its focus on consumer harm, data-led supervision and technology-supported oversight under Consumer Duty.
- [FCA CP26/28: What the proposed AIFM reforms mean for governance and oversight](https://recordsure.com/insights/analysis-and-perspective/fca-cp26-28-what-the-proposed-aifm-reforms-mean-for-governance-and-oversight/): The FCA’s CP26/28 consultation is specific to AIFMs, but it illustrates wider regulatory themes around proportionate rules, governance information and oversight evidence.
- [FCA Insurance Regulatory Priorities report: key impacts for insurers and intermediaries](https://recordsure.com/insights/analysis-and-perspective/fca-insurance-regulatory-priorities-report-key-impacts-for-insurers-and-intermediaries/): The FCA’s insurance priorities require boards to evidence claims oversight, Consumer Duty outcomes, access decisions, innovation controls and third-party governance across complex operating models.
- [FCA ongoing advice review presents better than expected findings](https://recordsure.com/insights/analysis-and-perspective/fca-ongoing-advice-review-presents-better-than-expected-findings/): The FCA’s ongoing advice findings were better than many wealth managers expected, but firms still need evidence that reviews were completed, recorded and acted on.
- [FCA ongoing advice rules: what firms need to evidence and how AI can help](https://recordsure.com/insights/analysis-and-perspective/fca-ongoing-advice-rules-what-firms-need-to-evidence-and-how-ai-can-help/): Ongoing advice is under closer FCA scrutiny, requiring firms to evidence service delivery, fair value, review triggers and client outcomes without unsustainable manual effort.
- [FCA Regulatory Priorities 2026: What wholesale firms need to evidence now](https://recordsure.com/insights/analysis-and-perspective/fca-regulatory-priorities-2026-what-wholesale-firms-need-to-evidence-now/): The FCA’s wholesale priorities require firms to evidence operational resilience, governance and technology controls in practice, not just maintain documented frameworks.
- [FCA Regulatory Priorities Payments: Key areas of focus](https://recordsure.com/insights/analysis-and-perspective/fca-regulatory-priorities-payments-key-areas-of-focus/): The FCA’s payments priorities focus on innovation, Consumer Duty, financial crime, operational resilience and safeguarding, with boards expected to evidence readiness.
- [FCA review into later life mortgages highlights the need for robust QA processes](https://recordsure.com/insights/analysis-and-perspective/fca-review-later-life-mortgages-qa-processes/): After an FCA review, almost 400 later life mortgage promotions were taken down or amended over ‘misrepresentative content’. What the findings mean for vulnerable borrowers, and how AI-powered document analytics…
- [FCA scrutiny is reshaping ongoing advice](https://recordsure.com/insights/analysis-and-perspective/fca-scrutiny-is-reshaping-ongoing-advice/): FCA priorities and Consumer Duty expectations are moving ongoing advice away from fixed processes towards evidence of judgement, value and client outcomes.
- [FCA: Preparing for the motor finance redress scheme is critical](https://recordsure.com/insights/analysis-and-perspective/fca-preparing-for-the-motor-finance-redress-scheme-is-critical/): Garry Evans reflects on the FLA convention and explains why motor finance firms should prepare for the FCA redress scheme before final guidance arrives.
- [FCA’s Retail Banking regulatory priorities 2026: What firms must evidence](https://recordsure.com/insights/analysis-and-perspective/fcas-retail-banking-regulatory-priorities-2026-what-firms-must-evidence/): The FCA’s 2026 retail banking priorities require boards to evidence access decisions, Consumer Duty outcomes, fraud controls, resilience and data security.
- [Female Founders Trade Mission – the what, the who, the where, the why](https://recordsure.com/insights/analysis-and-perspective/female-founders-trade-mission/): With the Female Founders Trade Mission to Silicon Valley fast approaching, we take a closer look at the event and its significance.
- [Financial wellbeing needs a tailored approach: The FCA’s vision for financial services](https://recordsure.com/insights/news/financial-wellbeing-needs-a-tailored-approach-the-fcas-vision-for-financial-services/): Sarah Pritchard’s TISA speech highlights why financial wellbeing needs tailored support, stronger evidence of value and data-led oversight from financial advice firms.
- [FinTech – why aren’t banks cashing in?](https://recordsure.com/insights/analysis-and-perspective/fintech-why-arent-banks-cashing-in/): Why banks have been slow to adopt FinTech and RegTech, from legacy change barriers to limited technology experience in boardrooms.
- [Firms behind the curve in purchasing technology to comply with MiFID II](https://recordsure.com/insights/analysis-and-perspective/firms-behind-curve-purchasing-technology-comply-mifid-ii/): Why firms still needed technology to evidence MiFID II compliance, especially around face-to-face and field-based advice conversations.
- [Five-Minute Insights: Better Experience Powered by Digital Innovation](https://recordsure.com/insights/analysis-and-perspective/better-experience-powered-by-digital-innovation/): Ian Ewart explains why wealth managers should use digital innovation to improve client journeys, build trust and give teams practical technology-enabled support.
- [Five-Minute Insights: Culture, ESG and Technology](https://recordsure.com/insights/analysis-and-perspective/exploring-the-link-between-culture-esg-and-technology/): Emma Parry discusses how digital channels, RegTech, ESG and conduct controls can support culture when firms align purpose with action.
- [Five-Minute Insights: Embedding compliance with RegTech](https://recordsure.com/insights/analysis-and-perspective/embedding-compliance-with-regtech/): Sabrina Del Prete explains how RegTech can help firms improve internal processes, embed compliance and share good practice across financial services.
- [Forum Events & Media Group: 2026 predictions evidencing compliance in a data-led regulatory world](https://recordsure.com/insights/news/forum-events-media-group-2026-predictions-evidencing-compliance-in-a-data-led-regulatory-world-2/): Joe Norburn’s Forum Events & Media Group feature sets out why firms should prepare for continuous, data-driven evidence readiness in 2026.
- [Forum Events and Media Group: 2026 the year the FCA demands proof, not promises](https://recordsure.com/insights/news/forum-events-and-media-group-2026-the-year-the-fca-demands-proof-not-promises/): The FCA’s 2026 focus puts evidence, outcomes-based supervision and data-led governance at the centre of regulatory readiness.
- [FPS: The risk of fragmented financial crime oversight](https://recordsure.com/insights/analysis-and-perspective/fps-the-risk-of-fragmented-financial-crime-oversight/): How fragmented financial crime oversight creates risk, and why firms need more connected systems, data and monitoring.
- [From legal definitions to operational realities: who feels the impact?](https://recordsure.com/insights/analysis-and-perspective/from-legal-definitions-to-operational-realities-who-feels-the-impact/): How commission legality, case-specific fairness and FCA consultation could affect creditors, brokers, CMCs and consumers in motor finance redress.
- [From principles to proof: Data-led compliance evidencing in 2026](https://recordsure.com/insights/analysis-and-perspective/from-principles-to-proof-data-led-compliance-evidencing-in-2026/): Why 2026 compliance will centre on evidence readiness, data-led supervision, stronger audit trails and scalable outcome testing.
- [From sampling to scale: why reviewing more conversations requires the right AI approach](https://recordsure.com/insights/analysis-and-perspective/from-sampling-to-scale-why-reviewing-more-conversations-requires-the-right-ai-approach/): Why regulated firms need predictive AI, not sampling alone, to review more conversations and evidence customer outcomes defensibly.
- [From Skynet to Siri: the evolution of AI and voice integrated tools](https://recordsure.com/insights/analysis-and-perspective/skynet-siri-evolution-ai-voice-integrated-tools/): Changing attitudes to AI, wider adoption of voice analytics, fresh insight from customer conversations and the limits of accuracy all shape how businesses use conversation technology.
- [Global study, supported by Recordsure and TCC, highlights post-pandemic behavioural shifts facing wealth managers](https://recordsure.com/insights/news/global-study-supported-by-recordsure-and-tcc-highlights-post-pandemic-behavioural-shifts-facing-wealth-managers/): A global study supported by Recordsure and TCC shows how the pandemic accelerated digital, social and regulatory shifts across wealth and asset management.
- [Handling risk management during a pandemic](https://recordsure.com/insights/analysis-and-perspective/handling-risk-management-during-a-pandemic/): How remote working changed financial services risk management, quality assurance and compliance culture during Covid.
- [Harnessing AI to transform suitability reviews into actionable insight](https://recordsure.com/insights/analysis-and-perspective/harnessing-ai-to-transform-suitability-reviews-into-actionable-insight/): AI can help wealth managers turn suitability reviews into usable management information, reducing review effort while preserving human judgement over advice quality and suitability.
- [Hilary Benn visits Recordsure for showcase of Leeds-based AI innovation](https://recordsure.com/insights/news/hilary-benn-visits-recordsure-showcase-leeds-based-ai-innovation/): Hilary Benn visited Recordsure’s Leeds offices to learn how AI analytics and automation can support productivity across public and private-sector organisations.
- [Holding AI to account in financial services](https://recordsure.com/insights/analysis-and-perspective/holding-ai-to-account-in-financial-services/): AI can support financial services firms, but firms need transparency, monitoring and human accountability before using it for decisions that affect customer outcomes.
- [How advice firms should navigate the AI journey](https://recordsure.com/insights/news/how-advice-firms-should-navigate-the-ai-journey/): Advice firms need to understand which type of AI they are considering before adopting new solutions.
- [How AI can improve financial advice compliance](https://recordsure.com/insights/analysis-and-perspective/revolutionise-with-ai/): Financial advice firms need accurate evidence of client conversations, service reviews and case documentation. Recordsure technology helps teams review customer timelines, identify gaps and focus human oversight where it is…
- [How are wealth managers using technology to turn customer conversations into insights](https://recordsure.com/insights/analysis-and-perspective/how-wealth-managers-are-using-technology-to-turn-customer-conversations-into-insights/): Wealth managers can use conversation analytics to evidence quality, enrich client knowledge, identify trends and reduce post-meeting administration.
- [How can AI help support vulnerable customers?](https://recordsure.com/insights/analysis-and-perspective/can-ai-help-support-vulnerable-customers/): Simon Worgan explains how AI can help firms identify signs of customer vulnerability, direct support and prepare for changing regulatory expectations.
- [How can firms maintain oversight as AI takes on more decisions?](https://recordsure.com/insights/analysis-and-perspective/how-can-firms-maintain-oversight-as-ai-takes-on-more-decisions/): As AI tools take on more of the analytical and administrative work, the human oversight question becomes more pressing — not less. We examine what responsible oversight looks like in…
- [How can Wealth Management firms use RegTech to their advantage?](https://recordsure.com/insights/analysis-and-perspective/how-can-wealth-management-firms-use-regtech-to-their-advantage/): Joe Norburn explains how RegTech can help wealth management firms monitor interactions, reduce administration, improve compliance insight and support client relationships.
- [How digital transformation can streamline your compliance process](https://recordsure.com/insights/analysis-and-perspective/how-digital-transformation-can-streamline-your-compliance-process/): Group Chief Commercial Officer Mark Hover explains three ways RegTech and digital transformation help firms keep pace with new FCA rules: simplifying compliance and assuring quality, working more efficiently and…
- [How financial advisers can embrace the evolving landscape](https://recordsure.com/insights/analysis-and-perspective/how-financial-advisers-can-embrace-the-evolving-landscape/): Key takeaways from Joanne Smith’s panel discussion on how financial advice firms can use AI responsibly while evidencing compliance and customer outcomes.
- [How insight from FinTech can ensure customer loyalty](https://recordsure.com/insights/analysis-and-perspective/how-insight-from-fintech-can-ensure-customer-loyalty/): Recordsure explains how better evidence from customer interactions can help firms correct errors, understand complaint trends and protect customer trust.
- [How RegTech can help mortgage providers better manage customer safeguarding, consumer duty challenges and cost of living crises](https://recordsure.com/insights/analysis-and-perspective/regtech-helps-mortgage-providers-better-manage-customer-calls/): Mortgage providers can use conversation intelligence to oversee advice, identify customer risks and support Consumer Duty outcomes during economic stress.
- [How RegTech is restoring consumer trust in financial services](https://recordsure.com/insights/news/regtech-is-restoring-consumer-trust-in-financial-services/): Recordsure CEO Joe Norburn discussed with Acquisition International how RegTech helps firms review advice and compliance at speed and scale.
- [How should CMCs prepare for the FCA’s proposed rules on conversation recording?](https://recordsure.com/insights/analysis-and-perspective/cmcs-prepare-fcas-proposed-rules-conversation-recording/): Mark Braddock explains the FCA’s proposed claims management rules, including call recording and storage, and how CMCs can prepare their processes.
- [How to drive consistent QA through remote and in-person communication channels](https://recordsure.com/insights/analysis-and-perspective/driving-consistent-qa-through-remote-and-in-person-communication-channels/): Financial services teams need consistent oversight across office, remote and field-based meetings, with recording, retrieval and QA keeping pace with changing client channels.
- [How to improve your treatment of vulnerable customers with AI technology](https://recordsure.com/insights/analysis-and-perspective/improve-treatment-vulnerable-customers/): With 47% of UK adults showing one or more characteristics of vulnerability in May 2022, how AI-powered speech analytics helps QA teams identify vulnerability consistently and evidence fair treatment of…
- [How to make the most out of conference call transcription](https://recordsure.com/insights/analysis-and-perspective/how-to-make-the-most-out-of-conference-call-transcription/): Remote working has increased demand for accurate, securely stored conference call transcripts that help regulated firms evidence customer conversations and support insight-led review.
- [How to manage social media and regulatory compliance](https://recordsure.com/insights/news/how-to-manage-social-media-and-regulatory-compliance/): Recordsure and TCC shared views with FT Adviser on using channels such as WhatsApp while maintaining regulatory compliance.
- [How to prepare your team for new voice analytics and automation implementation](https://recordsure.com/insights/analysis-and-perspective/prepare-team-new-voice-analytics-automation-implementation/): Recordsure’s Mark Braddock explains how leaders can introduce voice analytics and automation by focusing on tasks, communication and pilot teams.
- [How to use artificial intelligence to navigate motor finance commission complaints](https://recordsure.com/insights/analysis-and-perspective/motor-finance-tech/): Motor finance firms facing commission complaints can combine regulatory expertise with structured data review to understand exposure and prioritise cases.
- [How to utilise RegTech for the provision of ongoing advice services](https://recordsure.com/insights/analysis-and-perspective/how-to-utilise-regtech-for-the-provision-of-ongoing-advice-services/): Technology can help advice firms evidence ongoing service delivery, cohort customers and support consistent review activity.
- [How will Covid-19 change remediation risk?](https://recordsure.com/insights/analysis-and-perspective/how-will-covid19-change-remediation-risk/): Covid-19 increased pressure on customer finances and complaint teams, making vulnerability, forbearance, data and resourcing central to remediation risk.
- [IBS Intelligence: AI governance and why evidence and accountability matter](https://recordsure.com/insights/analysis-and-perspective/ibs-intelligence-ai-governance-and-why-evidence-and-accountability-matter/): AI governance scrutiny is increasing as firms need to evidence deployment, responsibility and customer outcome monitoring across financial services.
- [IFA: The FCA’s Consumer Duty challenge is changing shape](https://recordsure.com/insights/news/ifa-the-fcas-consumer-duty-challenge-is-changing-shape/): The next phase of Consumer Duty oversight depends on evidence, audit trails and data-led judgement.
- [IFA: Will advice firms need to adapt compliance requirements in 2026? Practical insights from TCC Group](https://recordsure.com/insights/news/ifa-will-advice-firms-need-to-adapt-compliance-requirements-in-2026-practical-insights-from-tcc-group/): TCC Group explains why advice firms should prepare for more targeted FCA evidence requests in 2026, with clearer proof of customer outcomes and stronger evidence readiness.
- [In the spotlight: Adeline Han, Programme Director](https://recordsure.com/insights/analysis-and-perspective/in-the-spotlight-adeline-han-programme-director/): Adeline Han discusses gender bias, diversity and how inclusive opportunities support personal growth, career development and Recordsure’s delivery culture.
- [In the spotlight: Laura Wathen, Finance Director at Recordsure](https://recordsure.com/insights/analysis-and-perspective/in-the-spotlight-laura-wathen-finance-director-at-recordsure/): Laura Wathen reflects on gender bias, working parenthood, trust and how Recordsure’s culture supports opportunity and diversity.
- [In the spotlight: Maisie Mattison, AI Training Lead](https://recordsure.com/insights/analysis-and-perspective/in-the-spotlight-maisie-mattison-ai-training-lead-at-recordsure/): Maisie Mattison discusses gender bias, diverse leadership and why inclusive teams matter in Recordsure’s technology business.
- [In the spotlight: Remarkable women of Recordsure](https://recordsure.com/insights/analysis-and-perspective/in-the-spotlight-remarkable-women-of-recordsure/): Recordsure marks International Women’s Day by discussing female talent, technology stereotypes and the inclusive culture shaped by Joanne Smith’s leadership.
- [In the spotlight: Roberta Carissimi, Science Lead at Recordsure](https://recordsure.com/insights/analysis-and-perspective/in-the-spotlight-roberta-carissimi-science-lead-at-recordsure/): Roberta Carissimi and Anthony Channon discuss women in science and development, gender bias and Recordsure’s approach to inclusive technical teams.
- [Infographic: how can IFAs optimise compliance and relationship management remotely?](https://recordsure.com/insights/analysis-and-perspective/infographic-how-can-ifas-optimise-compliance-and-relationship-management-remotely/): IFAs and financial services firms need compliance, security and audit trails across remote and hybrid communication channels.
- [Innovation and traditional values: driving change in wealth management](https://recordsure.com/insights/analysis-and-perspective/innovation-and-traditional-values-driving-change-in-wealth-management/): Wealth management is built on traditional principles like relationship management, but increasingly depends on breakthrough technologies to support them.
- [Inside the FCA 2026–27 Work Programme: data, evidence and regulatory oversight](https://recordsure.com/insights/analysis-and-perspective/inside-the-fca-2026-27-work-programme-data-evidence-and-regulatory-oversight/): What the FCA’s 2026–27 Work Programme means for evidence, data governance and supervisory expectations across UK financial services.
- [Insurance claims rewired: The rise of agentic AI](https://recordsure.com/insights/news/insurance-claims-rewired-the-rise-of-agentic-ai/): Kit Ruparel comments on agentic AI in insurance claims, where tools can support real-time decisions, progress claims and manage workflows under human oversight.
- [International STEM Day: Optimising AI](https://recordsure.com/insights/news/international-stem-day-2023/): AI became Collins Dictionary’s word of the year in 2023. Ahead of International STEM Day, we consider how AI is already shaping the next generation’s career choices – and why…
- [Introducing Recordsure!](https://recordsure.com/insights/analysis-and-perspective/introducing-recordsure/): Recordsure helps organisations make every business conversation count by turning conversations into practical insight that supports their needs.
- [Is AI really putting jobs at risk?](https://recordsure.com/insights/analysis-and-perspective/ai-really-putting-jobs-risk/): AI will change financial services jobs, but human judgement, oversight and specialist expertise remain central to using RegTech effectively.
- [IT Reseller: 2026 predictions: Evidencing compliance in a data-led regulatory world](https://recordsure.com/insights/news/it-reseller-2026-predictions-evidencing-compliance-in-a-data-led-regulatory-world/): Joe Norburn outlines how firms can prepare for 2026 by combining data-led compliance, predictive AI and human oversight to evidence Consumer Duty outcomes.
- [IT Supply Chain: 2026 predictions evidencing compliance in a data-led regulatory world](https://recordsure.com/insights/news/it-supply-chain-2026-predictions-evidencing-compliance-in-a-data-led-regulatory-world/): Joe Norburn explains why firms should move beyond good intentions and prepare for tougher evidence requests, defensible audit trails and data-led oversight in 2026.
- [Joanne Smith wins GRC Innovator of the Year Award 2021](https://recordsure.com/insights/news/joanne-smith-wins-grc-innovator-of-the-year-award-2021/): Joanne Smith, Founder and Executive Chair at Recordsure and TCC Group, was named GRC Innovator of the Year by the Women in GRC Awards 2021.
- [Joanne Smith, Innovator of the Year 2022 Award finalist](https://recordsure.com/insights/news/joanne-smith-fintech-innovator-of-the-year-2022-award-finalist/): Joanne Smith, Founder and Executive Chair at Recordsure and TCC, was named a finalist for Innovator of the Year 2022 at the UK FinTech Awards.
- [Key findings from the FCA’s ongoing advice services review](https://recordsure.com/insights/analysis-and-perspective/ongoing-advice-review-findings/): The FCA’s ongoing advice review highlights the need to evidence annual suitability reviews, identify redress, address disengagement and document service delivery.
- [Key priorities in FCA update: ongoing advice services and retirement income advice](https://recordsure.com/insights/analysis-and-perspective/key-priorities-in-fca-update-ongoing-advice-services-and-retirement-income-advice/): FCA outlined the roadmap and expectations for financial advisers and investment firms. AI helps firms evidence ongoing advice reviews.
- [KPMG and Recordsure win Partner Innovation Award](https://recordsure.com/insights/news/kpmg-and-recordsure-win-partner-innovation-award/): KPMG Australia and Recordsure won the ARN Partner Innovation Award for work delivering document analytics to financial firms in Australia.
- [Managing the financial challenge of COVID: The rising wave of debt management cases](https://recordsure.com/insights/analysis-and-perspective/managing-the-financial-challenge-of-covid-the-rising-wave-of-debt-management-cases/): COVID increased pressure on debt management operations and raised the stakes for vulnerable customers. Compassion, staff support and scalable monitoring are needed to evidence fair treatment.
- [Money Marketing: Joe Norburn Consumer Duty and the next phase of advice regulation](https://recordsure.com/insights/news/money-marketing-joe-norburn-consumer-duty-and-the-next-phase-of-advice-regulation/): Joe Norburn explains why the next phase of Consumer Duty shifts advice regulation from implementation towards evidence, monitoring and measurable improvement.
- [Money Marketing: Preventing foreseeable harm under Consumer Duty](https://recordsure.com/insights/analysis-and-perspective/money-marketing-preventing-foreseeable-harm-under-consumer-duty/): In Money Marketing, Joe Norburn, CEO of TCC Group, explains how firms can prevent foreseeable harm under the Consumer Duty.
- [Motor Finance Compensation Scheme consultation extended but preparation remains critical](https://recordsure.com/insights/analysis-and-perspective/motor-finance-compensation-scheme-consultation-extended-but-preparation-remains-critical/): Motor Finance Compensation Scheme consultation extended but preparation remains critical - find out how Recordsure can help firms.
- [Motor finance redress scheme – what do we know now?](https://recordsure.com/insights/analysis-and-perspective/motor-finance-redress-scheme-what-do-we-know-now/): The FCA plans to consult on a motor finance redress scheme after the Supreme Court ruling, leaving firms to assess data, disclosure and operational readiness.
- [Motor finance redress: why remediation and tech will make or break the next phase](https://recordsure.com/insights/analysis-and-perspective/motor-finance-redress-why-remediation-and-tech-will-make-or-break-the-next-phase/): Motor finance redress will test whether lenders can evidence consistent remediation decisions across historic agreements, customer communications and audit trails.
- [Motor insurance firms are advised to utilise their data to better demonstrate customer outcomes](https://recordsure.com/insights/analysis-and-perspective/motor-insurance-firms-data/): The FCA’s motor insurance claims review shows why firms need data and MI to evidence valuation decisions, communications and customer outcomes.
- [NatWest trials Recordsure solution!](https://recordsure.com/insights/news/natwest-trials-recordsure-solution/): NatWest is trialling Recordsure technology to monitor regulated customer conversations, improve the quality of information and advice, and strengthen confidence for customers and staff.
- [New blood: how millennials are managing their money](https://recordsure.com/insights/analysis-and-perspective/new-blood-how-millennials-are-managing-their-money/): Millennials are moving into prime spending years and starting to invest, making digital expectations important for financial services firms.
- [New Consumer Duty: from October 2022 implementation planning to going ‘live’ in July 2023](https://recordsure.com/insights/news/new-consumer-duty-from-october-2022-implementation-planning-to-going-live-in-july-2023/): The FCA’s Consumer Duty sets demanding implementation deadlines and shifts firms towards evidence-led outcomes, customer understanding, product value and ongoing support.
- [New research reveals profound shifts in investor needs and behaviours that will redefine the wealth industry](https://recordsure.com/insights/news/new-research-reveals-profound-shifts-in-investor-needs-and-behaviours-that-will-redefine-the-wealth-industry/): ThoughtLab research finds COVID-19 changed investor expectations, challenging assumptions about digital channels, ESG, risk appetite, adviser relationships and wealth management fees.
- [Online event: the financial fraud crisis and the growth of RegTech post-pandemic](https://recordsure.com/insights/analysis-and-perspective/financial-fraud-crisis-and-growth-of-regtech-post-pandemic/): How financial fraud, Covid-related regulatory challenges and RegTech adoption are shaping remote oversight for financial services firms.
- [Part 1: FCA’s ongoing advice services review: the scope](https://recordsure.com/insights/analysis-and-perspective/part-1-fcas-ongoing-advice-services-review-the-scope/): Recordsure joins TCC regulatory experts to examine the FCA’s ongoing advice review, the survey categories and the evidence wealth managers may need.
- [Part 2: FCA’s ongoing advice services review: the next steps for wealth managers](https://recordsure.com/insights/analysis-and-perspective/part-2-fcas-ongoing-advice-services-review-the-evidence-and-next-steps-for-wealth-managers/): Part two of TCC’s webinar focuses on the evidence wealth managers need for ongoing advice reviews and the next steps to consider.
- [Part 3: FCA’s ongoing advice services review: long term compliance and RegTech](https://recordsure.com/insights/analysis-and-perspective/part-3-fca-ongoing-advice-services-review-long-term-compliance-and-regtech/): The final webinar section examines long-term compliance, proportional review work, evidence quality, redress considerations and the role of RegTech.
- [Plan for the worst, act early: winning the remediation race](https://recordsure.com/insights/analysis-and-perspective/plan-for-the-worst-act-early-winning-the-remediation-race/): Part five of the motor finance webinar urges firms to prepare early by data mining, reviewing disclosures and testing resource plans.
- [Preparing for the future: FCA redress and motor finance](https://recordsure.com/insights/analysis-and-perspective/preparing-for-the-future-fca-redress-and-motor-finance/): Five motor finance redress themes matter now: scope, the Johnson case, operational impact, resourcing pressure and early preparation.
- [Recordsure achieves silver rating for our commitment to sustainability](https://recordsure.com/insights/news/recordsure-achieves-silver-rating-for-sustainability/): Recordsure received a silver EcoVadis sustainability assessment rating, recognising work on environmental, social and ethical concerns across its business activities.
- [Recordsure and Grant Thornton strategic collaboration to transform customer conversation monitoring](https://recordsure.com/insights/news/recordsure-and-grant-thornton-collaborate-to-transform-customer-conversation-monitoring/): Recordsure and Grant Thornton are collaborating on Consumer Duty monitoring, combining data, RegTech, automation and digital transformation expertise with Recordsure’s conversation analytics.
- [Recordsure and intelliflo expand RegTech collaboration to Australian market](https://recordsure.com/insights/news/recordsure-intelliflo-regtech-collaboration-australian-market/): Recordsure extended its intelliflo collaboration to Australia, making Document Intelligence available to Australian advice firms through the intelliflo store.
- [Recordsure and TCC appoint industry-leader Adrian Fisk as a board advisor to support international expansion](https://recordsure.com/insights/news/recordsure-and-tcc-appoint-industry-leader-adrian-fisk-as-a-board-advisor-to-support-international-expansion/): Recordsure and TCC appointed Adrian Fisk as an adviser to their boards, drawing on his KPMG financial services and remediation experience.
- [Recordsure and TCC Founder Joanne Smith opens trading at London Stock Exchange](https://recordsure.com/insights/news/recordsure-tcc-founder-joanne-smith-opens-trading-london-stock-exchange/): Joanne Smith, Founder and Group CEO of Recordsure and TCC, was invited to open trading at the London Stock Exchange during Future Icons.
- [Recordsure and TCC jointly recognised as ‘Best RegTech Company’ at FinTech Breakthrough Awards](https://recordsure.com/insights/news/recordsure-tcc-jointly-recognised-best-regtech-company-fintech-breakthrough-awards/): Recordsure and TCC were jointly recognised as Best RegTech Company at the 2022 FinTech Breakthrough Awards for their combined technology and regulatory expertise.
- [Recordsure and TCC recognised for RegTech Innovation at FinTech Breakthrough Awards 2023](https://recordsure.com/insights/news/recordsure-tcc-regtech-innovation-award-fintech-breakthrough-2023/): Recordsure and TCC were chosen as joint winners of the RegTech Innovation Award at the FinTech Breakthrough Awards 2023.
- [Recordsure and Wealth Dynamix join forces to transform client engagement at scale](https://recordsure.com/insights/analysis-and-perspective/recordsure-and-wealth-dynamix-join-forces-to-transform-client-engagement-at-scale/): Recordsure and Wealth Dynamix announced an alliance to help wealth managers analyse client touchpoints, improve engagement and maintain clearer audit trails across the lifecycle.
- [Recordsure announces alliance with KPMG in Australia](https://recordsure.com/insights/news/kpmg-brings-regtech-recordsure-australia/): KPMG Australia and Recordsure announced an alliance to roll out Recordsure’s customer trust and transparency solutions to financial institutions in Australia.
- [Recordsure appoints Garry Evans to drive product innovation](https://recordsure.com/insights/news/garry-evans-new-chief-product-officer-for-recordsure/): Recordsure and TCC have appointed Garry Evans as Chief Product Officer to lead product development and delivery across the group’s compliance and RegTech portfolio.
- [Recordsure appoints Mark Hover to drive growth and innovation](https://recordsure.com/insights/news/mark-hover-new-chief-commercial-officer-for-recordsure/): Recordsure and TCC appointed Mark Hover as Chief Commercial Officer to focus on growth, innovation and support for financial services clients.
- [Recordsure appoints new CEO as the group reaches for new heights](https://recordsure.com/insights/news/recordsure-appoints-new-ceo-group-reaches-new-heights/): Recordsure appointed Joe Norburn as CEO, while sister company TCC appointed Mike Park and Joanne Smith moved into the Group CEO role.
- [Recordsure calls for more structured engagement with RegTech community](https://recordsure.com/insights/analysis-and-perspective/recordsure-calls-for-more-structured-engagement-with-regtech-community/): Recordsure welcomes the FCA’s business plan but argues that the regulator needs more structured engagement with RegTech firms to support compliance innovation.
- [Recordsure collaborates with Microsoft to transform client and adviser experience](https://recordsure.com/insights/news/recordsure-collaborate-with-microsoft-to-transform-client-and-adviser-experience/): Recordsure announced a Microsoft collaboration to support financial services firms with client and adviser experience, compliance, risk management and digital channels.
- [Recordsure crowned AI winner at WealthBriefing European Awards 2021](https://recordsure.com/insights/news/recordsure-winner-wealthbriefing-awards-2021/): Recordsure won the Innovative Use of Artificial Intelligence category at the Ninth Annual WealthBriefing European Awards 2021, recognising its work in wealth management.
- [Recordsure Demo: see it in action](https://recordsure.com/insights/analysis-and-perspective/recordsure-demo-see-action/): Watch a quick Recordsure demonstration covering the platform’s key components and how its capabilities can work in practice for your organisation.
- [Recordsure develops award-winning technology for Wealth Management](https://recordsure.com/insights/news/recordsure-develops-award-winning-technology-for-wealth-management/): Recordsure’s WealthBriefing European Awards win recognised its use of AI to address regulatory, compliance and review challenges for wealth and asset management firms.
- [Recordsure Founder Joanne Smith featured on 2022’s Women in FinTech Powerlist](https://recordsure.com/insights/news/recordsure-founder-joanne-smith-women-in-fintech-powerlist-2022/): Joanne Smith was recognised in Innovate Finance’s Women in FinTech Powerlist 2022 as one of the sector’s Senior Leaders.
- [Recordsure Founder Joanne Smith makes 2022’s Most Influential Women in UK Tech longlist](https://recordsure.com/insights/news/recordsure-founder-joanne-smith-makes-2022s-most-influential-women-in-uk-tech-longlist/): Joanne Smith was longlisted for Computer Weekly’s 2022 list recognising women driving change and innovation in the UK technology sector.
- [Recordsure Founder Joanne Smith named as finalist for RegTech 2022 Awards’ International Female Entrepreneur of the Year](https://recordsure.com/insights/news/joanne-smith-finalist-regtech-2022-awards-international-female-entrepreneur-of-year/): Joanne Smith was named a finalist for Female Entrepreneur of the Year Internationally at the RegTech Australia Awards 2022.
- [Recordsure Founder Joanne Smith named in Women in Fintech Powerlist](https://recordsure.com/insights/news/recordsure-founder-joanne-smith-named-women-fintech-powerlist/): Joanne Smith was named in the Senior Leaders category of Innovate Finance’s Women in FinTech Powerlist, recognising women making an impact in FinTech.
- [Recordsure Founder Joanne Smith to judge Women in GRC Awards 2022](https://recordsure.com/insights/news/recordsure-founder-joanne-smith-to-judge-women-in-grc-awards-2022/): Joanne Smith was selected as a judge for the 2022 Women in Governance, Risk and Compliance Awards after winning GRC Innovator of the Year.
- [Recordsure is shortlisted for the RegTech of the Year 2022 award](https://recordsure.com/insights/news/recordsure-is-shortlisted-for-the-regtech-of-the-year-2022-award/): Recordsure was shortlisted for RegTech of the Year 2022 by the UK FinTech Awards, with Joanne Smith also shortlisted for Innovator of the Year.
- [Recordsure is shortlisted for the RegTech of the Year Award by UK FinTech Awards 2021](https://recordsure.com/insights/news/recordsure-shortlisted-for-regtech-of-the-year-award-by-uk-fintech-awards-2021/): Recordsure was shortlisted for RegTech of the Year at the UK FinTech Awards 2021, recognising its compliance, review and risk management technology.
- [Recordsure joins forces with KPMG for trade mission to Australia](https://recordsure.com/insights/news/recordsure-joins-forces-kpmg-trade-mission-australia/): Recordsure joined KPMG on a trade mission to Australia to discuss how RegTech and FinTech could support financial sector reform.
- [Recordsure joins leading FinTechs in a push for stronger reform to regulation](https://recordsure.com/insights/news/recordsure-joins-leading-fintechs-in-a-push-for-stronger-reforms-to-regulation/): Recordsure joined more than 70 FinTech firms calling for faster UK regulatory reform one year after the Kalifa Review.
- [Recordsure launches free AI meeting notes](https://recordsure.com/insights/news/recordsure-launches-free-ai-meeting-notes/): Recordsure launched free AI meeting notes for clients and released open-source Microsoft Azure OpenAI code for firms exploring generated meeting summaries.
- [Recordsure listed in the RegTech100 for 2021](https://recordsure.com/insights/news/recordsure-listed-in-regtech100-for-2021-financial-services/): Recordsure was named in the RegTech100 2021 list of regulatory technology providers addressing compliance pressures in financial services.
- [Recordsure named 4th on RegTech 50 list](https://recordsure.com/insights/news/recordsure-makes-regtech-50-list/): Recordsure ranked 4th in BusinessCloud’s RegTech 50 list of UK compliance technology creators for 2021.
- [Recordsure named in Europe’s ‘Ones to Watch’ list for Innovation](https://recordsure.com/insights/analysis-and-perspective/recordsure-named-in-europes-ones-to-watch-list-for-innovation/): Recordsure was named as a company to watch for the Innovation Award by the European Business Awards, recognising achievement, ethics and RegTech potential.
- [Recordsure named in the Fintech100 as one of the world’s leading Fintech innovators](https://recordsure.com/insights/news/recordsure-named-fintech100-one-worlds-leading-fintech-innovators/): Recordsure was selected as one of the Fintech100 Emerging Stars after a global review of more than 1000 organisations by H2 Ventures and KPMG.
- [Recordsure named the Most Innovative RegTech Solutions Company 2022 – UK](https://recordsure.com/insights/news/recordsure-named-the-most-innovative-regtech-solutions-company-2022-uk/): Acquisition International’s 2022 Global Excellence Awards named Recordsure Most Innovative RegTech Solutions Company 2022 – UK, recognising its RegTech work for financial services firms.
- [Recordsure nominated for Fintech Power 50!](https://recordsure.com/insights/news/recordsure-nominated-fintech-power-50/): Recordsure was nominated for the Fintech Power 50, a global community and list recognising influential and up-and-coming fintech businesses.
- [Recordsure partners with intelliflo to support digitalised transformation of wealth management sector](https://recordsure.com/insights/news/recordsure-partners-with-intelliflo/): Recordsure and intelliflo have partnered on an integration that brings AI-driven speech and document analytics into intelliflo office, helping wealth management firms monitor, review and evidence client advice more efficiently.
- [Recordsure partners with Iress to deliver a unique AI solution for financial services businesses](https://recordsure.com/insights/news/recordsure-partners-with-iress-to-deliver-a-unique-ai-solution-for-financial-services-businesses/): Recordsure announced a collaboration with Iress to give Xplan users AI tools for monitoring, reviewing and evidencing client advice in wealth management.
- [Recordsure ranked #13 on 2022’s RegTech 50 list of influential tech firms](https://recordsure.com/insights/news/recordsure-ranked-13-on-2022-regtech-50/): Recordsure ranked #13 in BusinessCloud’s 2022 RegTech 50 after being shortlisted among 82 companies and selected in the top 20 UK RegTech brands.
- [Recordsure retains Silver EcoVadis Medal in recognition of sustainability efforts](https://recordsure.com/insights/news/silver-ecovadis-medal-sustainability-2023/): Recordsure received a Silver Medal from EcoVadis for the third consecutive year, recognising continued sustainability and ethical business practices.
- [Recordsure secures new patents for ground-breaking Capture app technology](https://recordsure.com/insights/news/recordsure-secures-new-patents-capture-app-technology/): Recordsure secured US and European patents for the store and forward technology behind Capture, supporting secure recordings even when the app is used offline.
- [Recordsure Selected as Part of RegTech 100](https://recordsure.com/insights/news/recordsure-selected-part-regtech-100/): Recordsure was recognised in the RegTech 100, a list compiled by FinTech Global to identify technology providers addressing regulatory challenges and opportunities.
- [Recordsure selected for new international programme boosting UK FinTech industry](https://recordsure.com/insights/analysis-and-perspective/recordsure-selected-for-new-international-programme-boosting-uk-fintech-industry/): Recordsure was selected for the DIT FinTech Bridge Pilot Programme with Australia, supporting collaboration and international expansion for UK FinTech firms.
- [Recordsure shortlisted for Business Cloud’s 2022 RegTech 50](https://recordsure.com/insights/news/recordsure-shortlisted-business-cloud-2022-regtech-50/): Recordsure was shortlisted for BusinessCloud’s 2022 RegTech 50, an annual ranking of UK compliance technology firms creating platforms for regulation and fraud protection.
- [Recordsure technology now available in the Microsoft Azure Marketplace](https://recordsure.com/insights/news/recordsure-now-available-in-the-microsoft-azure-marketplace/): Microsoft Azure customers can access Recordsure technology through Azure Marketplace, using Azure’s cloud platform for deployment, management and route-to-procurement options.
- [Recordsure voted into the Fintech Power 50](https://recordsure.com/insights/news/recordsure-voted-fintech-power-50/): Recordsure was named in the Fintech Power 50, an annual guide to influential Fintech companies and personalities shaping the industry.
- [Recordsure, a finalist at #AccelerateR 2021 Pitchfest](https://recordsure.com/insights/news/recordsure-a-finalist-at-accelerater-2021-pitchfest/): Recordsure was named a finalist at #AccelerateR 2021 Pitchfest, part of the #ACCELERATERegTech2021 event hosted by The RegTech Association and Commonwealth Bank.
- [Recordsure, WealthBriefing European Awards 2021 Finalist](https://recordsure.com/insights/news/recordsure-wealthbriefing-european-awards-2021-finalist/): Recordsure was named a finalist in the Innovative Use of Artificial Intelligence category at the WealthBriefing European Awards 2021.
- [Recordsure: TCC Group acquires Momenta Group](https://recordsure.com/insights/news/recordsure-tcc-group-acquires-momenta-group-to-expand-solutions-for-regulated-industries/): TCC Group announced the acquisition of Momenta Group’s UK and Australia business, expanding compliance, technology and resourcing capabilities for regulated industries.
- [Recordsure’s Conversation Intelligence shortlisted for ‘Best AI Product in Government’ at CogX Awards 2023](https://recordsure.com/insights/news/recordsure-conversation-intelligence-best-ai-product-government-cogx-awards-2023/): Our Conversation Intelligence platform has been shortlisted for ‘Best AI Product in Government’ at the CogX Awards 2023, recognising GovTech that helped a UK Government department digitalise its interview process…
- [Recordsure’s Joanne Smith awarded Innovator of the Year at UK FinTech Awards](https://recordsure.com/insights/news/joanne-smith-awarded-innovator-of-the-year-prize-at-uk-fintech-awards/): Joanne Smith, Founder and Executive Chair at Recordsure and TCC, won Innovator of the Year at the UK FinTech Awards 2022.
- [RegTech and identifying the need for change](https://recordsure.com/insights/analysis-and-perspective/regtech-identifying-need-change/): Financial services firms can identify outdated processes and use RegTech to improve mortgage advice oversight and customer experience.
- [RegTech for Consumer Duty: three steps to the starting line](https://recordsure.com/insights/analysis-and-perspective/three-steps-consumer-duty/): Why 31st July 2023 marks the start of the Consumer Duty’s evidence-based, outcome-focused era of regulation – and three steps to get ready: prepare every team member, embrace data technology…
- [RegTech rising, a regulatory revolution](https://recordsure.com/insights/news/news-regtech-rising-a-regulatory-revolution/): Financier Worldwide’s RegTech feature considers how financial services firms can meet compliance obligations efficiently as Recordsure explains monitoring and risk-reporting implications.
- [Remote relationship management: the future of wealth management?](https://recordsure.com/insights/analysis-and-perspective/remote-relationship-management-the-future-of-wealth-management/): Wealth managers can maintain trusted advice relationships remotely while preserving evidence, oversight and client experience across changing communication channels.
- [Remote working in financial services: what trends are we seeing?](https://recordsure.com/insights/analysis-and-perspective/remote-working-in-financial-services-what-trends-are-we-seeing/): Recordsure shares observations from helping financial services teams record and assure remote conversations, including behaviour, culture and language changes.
- [Revolutionising ongoing servicing at scale with TCC and Recordsure](https://recordsure.com/insights/analysis-and-perspective/ongoing-servicing-at-scale/): TCC and Recordsure describe how document intelligence, TCC expertise and intelliflo data can support ongoing advice servicing reviews at scale.
- [Robo-advice isn’t the only way to simplify the advice journey](https://recordsure.com/insights/analysis-and-perspective/robo-advice-isnt-the-only-way-to-simplify-the-advice-journey/): Automation in financial advice should make routine adviser tasks faster while protecting the human relationship that supports personal advice, customer reassurance and better use of client time.
- [Sales tactics and customer satisfaction: what approach should banks take?](https://recordsure.com/insights/analysis-and-perspective/sales-tactics-customer-satisfaction-approach-banks-take/): A JD Power report on US banks showed stronger customer satisfaction alongside persistent concern about aggressive sales practices, branch oversight and the quality of customer conversations.
- [Secrets of AI Agents](https://recordsure.com/insights/analysis-and-perspective/the-secrets-of-ai-agents/): Kit Ruparel, Recordsure’s CTO, demystifies AI agents: what Agentic Clients, Servers and protocols such as MCP actually do, why chaining LLMs compounds confidently wrong answers, and how to build safe,…
- [Seven key topics to ensure the success of your ongoing advisory reviews](https://recordsure.com/insights/analysis-and-perspective/seven-topics-ongoing-advice/): Recordsure and TCC set out seven ongoing advice review topics firms can address while awaiting further FCA expectations for wealth management and ongoing servicing.
- [Solving wealth management compliance problems: the Recordsure approach](https://recordsure.com/insights/analysis-and-perspective/solving-wealth-management-compliance-problems-recordsure-approach-delivers/): In a WealthBriefing interview, Joe Norburn explains how Recordsure supports wealth management compliance through sector-trained transcription, machine learning, conversation monitoring and case file review.
- [Speech Technology Helps Financial Firms Support Vulnerable Customers](https://recordsure.com/insights/analysis-and-perspective/how-speech-technology-helps-financial-firms-support-vulnerable-customers/): Speech recognition and machine learning can help firms identify vulnerability indicators, monitor customer conversations and maintain oversight while demand for support increases.
- [Suitability reviews with AI: turning a compliance burden into a business asset](https://recordsure.com/insights/analysis-and-perspective/turning-suitability-reviews-from-a-compliance-burden-into-a-business-asset/): Suitability reviews can move beyond tick-box checking when AI-supported insight is combined with expert oversight and clear adviser feedback.
- [TCC Group: What the FCA’s consolidation review means for advice and wealth management firms](https://recordsure.com/insights/news/tcc-group-fca-review-impact-on-advice-wealth-firms/): Joe Norburn discussed the FCA’s consolidation review and the governance, resilience and client outcome issues facing advice and wealth firms.
- [Tech focus: Why is Document Intelligence the answer to Consumer Duty challenges?](https://recordsure.com/insights/analysis-and-perspective/why-document-intelligence-is-the-answer-to-consumer-duty-challenges/): Consumer Duty increases the need for broader, more reliable file and communications reviews, with Document Intelligence supporting targeted oversight and efficient quality assurance.
- [Tech-enabled solutions for motor finance redress](https://recordsure.com/insights/analysis-and-perspective/motor-finance-redress/): Motor finance firms preparing for a possible consumer redress scheme need stronger data, record keeping, resourcing, remediation strategy and operational workflow.
- [The 2¢ AI summary meeting note](https://recordsure.com/insights/analysis-and-perspective/the-2-ai-summary-meeting-note/): Kit Ruparel explains the cost, limits and responsible use of GPT-based meeting summaries, and why human verification and predictive AI remain essential for regulated decisions.
- [The AI Innovator of the Year Awards](https://recordsure.com/insights/news/the-ai-innovator-of-the-year-awards/): The Aiconics Awards shortlisted Recordsure CTO Kit Ruparel for The AI Solutions Provider Innovator and his Evidence AI work.
- [The countdown to Consumer Duty compliance begins](https://recordsure.com/insights/analysis-and-perspective/ten-week-countdown-to-consumer-duty-compliance-begins/): With Consumer Duty implementation plans due by 31st October 2022 and the rules in force from 31 July 2023, how post-conversation Compliance Analytics can help QA teams evidence good customer…
- [The dawn of AI: evolution or revolution?](https://recordsure.com/insights/analysis-and-perspective/dawn-ai-evolution-revolution/): AI and automation can reshape work by reducing administrative burden, improving review coverage and helping skilled teams focus on conduct risk oversight.
- [The FCA’s focus on promoting the responsible use of AI](https://recordsure.com/insights/analysis-and-perspective/fca-signals-commitment-to-helping-firms-implement-ai-responsibly/): The FCA is encouraging responsible AI adoption as part of its growth agenda, while firms still need sector expertise, accountability and customer-focused controls.
- [The FCA’s motor finance focus reveals the importance of robust oversight](https://recordsure.com/insights/analysis-and-perspective/fca-motor-finance-focus-robust-oversight/): The FCA’s motor finance work shows why firms need accurate records of customer conversations, clear complaint evidence and oversight that can withstand scrutiny.
- [The Kalifa Review of UK FinTech](https://recordsure.com/insights/news/the-kalifa-review-of-uk-fintech/): Recordsure was showcased in the Kalifa Review of UK FinTech, an independent review setting out how UK FinTech firms can scale.
- [The Potential Return on Investment of MiFID II Call Recording](https://recordsure.com/insights/analysis-and-perspective/427-2/): MiFID II conversation recording can create value through better processes, customer understanding, competitor insight, staff development and compliance evidence.
- [The power of three and flying the banner for women in tech](https://recordsure.com/insights/analysis-and-perspective/the-power-of-three-and-flying-the-banner-for-women-in-tech/): Joanne Smith was recognised three times in one week for her impact in technology, alongside Recordsure’s Australian alliance with KPMG and international expansion plans.
- [The resourcing crunch: preparing for a remediation surge](https://recordsure.com/insights/analysis-and-perspective/the-resourcing-crunch-preparing-for-a-remediation-surge/): Motor finance firms preparing for redress may face a shortage of experienced case handlers as more complaints require nuanced, case-by-case assessment rather than automated processing.
- [The role of generative and predictive AI in wealth management](https://recordsure.com/insights/analysis-and-perspective/the-role-of-generative-and-predictive-ai-in-wealth-management/): Wealth managers need to match predictive and generative AI to the right tasks, with governance, testing and oversight built into any long-term adoption plan.
- [The UK Wealth Management Merger Wave Isn’t the Risk. Bad Execution Is.](https://recordsure.com/insights/news/the-uk-wealth-management-merger-wave-isnt-the-risk-bad-execution-is/): Joe Norburn discussed how wealth firms can pursue consolidation while maintaining governance, due diligence, integration control and oversight.
- [Things financial advisers could be doing instead of post-meeting administration](https://recordsure.com/insights/analysis-and-perspective/things-financial-advisers-could-be-doing-instead-of-post-meeting-administration/): Post-meeting administration can take advisers and paraplanners away from client work, development and market knowledge. Recordsure highlights how reclaimed time can be used more productively.
- [Three big problems with call recording](https://recordsure.com/insights/analysis-and-perspective/three-big-problems-with-call-recording/): Call recording can support evidence and suitability checks, but firms may still face gaps in coverage, slow reviews and limited assurance across business written.
- [Three ways to cut costs with call recording](https://recordsure.com/insights/analysis-and-perspective/three-ways-to-cut-costs-with-call-recording/): Face-to-face recording can help firms reduce the cost of monitoring distributed sales teams by replacing some travel, observation and mystery shopping activity.
- [Top ten regulatory priorities for financial services firms in 2026](https://recordsure.com/insights/analysis-and-perspective/2026-regulatory-priorities/): Financial services firms should prioritise Consumer Duty monitoring, responsible innovation, redress readiness, financial crime controls and ongoing advice evidence in 2026.
- [Tracking the essential evidence for your ongoing advice reviews](https://recordsure.com/insights/analysis-and-perspective/essential-evidence-ongoing-advice/): Firms providing ongoing advice need accessible evidence and data to show reviews were completed, value was delivered and regulatory expectations were met.
- [Transforming first interactions into trusted client relationships](https://recordsure.com/insights/analysis-and-perspective/transforming-first-interactions-into-trusted-client-relationships/): A Recordsure and Wealth Dynamix webinar explored how wealth managers can turn early client touchpoints into insight, better engagement and stronger regulatory evidence.
- [Turning “no change” reviews into insightful compliance opportunities](https://recordsure.com/insights/analysis-and-perspective/turning-no-change-reviews-into-insightful-compliance-opportunities/): No-change annual reviews can carry material suitability risk. Firms need evidence that ongoing advice remains appropriate, even when no new recommendation is made.
- [Turning motor finance compliance into an opportunity](https://recordsure.com/insights/analysis-and-perspective/turning-motor-finance-compliance-into-an-opportunity/): Early preparation for the FCA’s motor finance redress scheme can help firms reduce operational pressure, improve governance and design workable remediation processes.
- [Turning suitability reviews into a strategic advantage](https://recordsure.com/insights/analysis-and-perspective/turning-suitability-reviews-into-a-strategic-advantage/): Suitability reviews can become a source of adviser improvement and customer outcome evidence when firms combine risk-based sampling, clear feedback and follow-up.
- [Turning the FCA’s Mortgage Regulatory Priorities into actionable insight](https://recordsure.com/insights/analysis-and-perspective/turning-the-fcas-mortgage-regulatory-priorities-into-actionable-insight/): The FCA’s mortgage priorities place renewed emphasis on evidence, outcome testing, responsible lending and the ability to understand customer experience across the journey.
- [Two-way integration provides intelliflo users with quality of advice AI analysis](https://recordsure.com/insights/analysis-and-perspective/seamless-two-way-integration-provides-intelliflo-users-with-quality-of-advice-ai-analysis/): Recordsure’s integration with intelliflo office supports advice review teams by transferring service cases, analysing quality, compiling evidence records and escalating cases for human oversight where needed.
- [UK financial regulator cuts cases to focus on investigations that achieve results](https://recordsure.com/insights/news/uk-financial-regulator-cuts-cases-to-focus-on-investigations/): Joe Norburn discussed the FCA’s enforcement strategy, including its shift towards higher-impact investigations and tangible outcomes.
- [UK FinTech Awards Finalist RegTech of the Year 2026](https://recordsure.com/insights/news/recordsure-tcc-named-regtech-of-the-year-finalists/): Recordsure and TCC have been named finalists for RegTech of the Year, recognising their combination of AI-powered compliance technology and regulatory expertise.
- [Voice technology and compliance: keeping pace with spiralling customer expectations](https://recordsure.com/insights/analysis-and-perspective/voice-technology-compliance-keeping-pace-spiralling-customer-expectations/): Voice technology is changing customer expectations. Firms may need better records and audit trails for important face-to-face conversations as transparency becomes more important.
- [War of the Words](https://recordsure.com/insights/analysis-and-perspective/war-of-the-words/): Recordsure’s CTO Kit Ruparel looks under the hood of the ChatGPT hype: whether AI truly ‘understands’ language, why Recordsure uses Transformer AI rather than generative chat, and where language AI…
- [Watch on-demand: Sessions with our compliance experts](https://recordsure.com/insights/news/watch-on-demand-sessions-with-our-compliance-experts/): Find Recordsure’s on-demand expert sessions on regulatory change, Consumer Duty, AI adoption, motor finance redress, suitability reviews and support for vulnerable customers.
- [Wealth and Asset Management 4.0 study – what have we learned?](https://recordsure.com/insights/analysis-and-perspective/wealth-and-asset-management-study-learnings/): A global Wealth and Asset Management 4.0 discussion highlighted changing investor expectations around personalisation, digital service, ethics and social responsibility.
- [Wealth managers: how digitalisation can revolutionise meeting follow up](https://recordsure.com/insights/analysis-and-perspective/how-digitalisation-can-revolutionise-meeting-follow-up/): Digital tools can reduce wealth management post-meeting administration, freeing paraplanners to spend more time with clients and improving access to compliance data.
- [Webinar recap: How Recordsure technology unlocks new regulatory compliance efficiencies](https://recordsure.com/insights/analysis-and-perspective/webinar-how-document-intelligence-unlocks-regulatory-compliance-efficiencies/): Recordsure’s Garry Evans used the RegTech Global Association’s #RegTechEdgeNoBorders webinar to show how Conversation Intelligence and Document Intelligence can level up firms’ compliance processes with AI-enabled insights and smart automation.
- [Welcome new talent and diversity into the world of RegTech: Happy #STEMDay 2022!](https://recordsure.com/insights/news/welcome-new-talent-and-diversity-into-world-of-regtech-happy-stem-day-2022/): Recordsure marks STEM Day by recognising its role in encouraging diverse technology talent into FinTech and RegTech careers.
- [What are the FCA changes to the DB transfers market and how can RegTech help with compliance?](https://recordsure.com/insights/analysis-and-perspective/what-are-the-fca-changes-to-the-db-transfers-market-and-how-can-regtech-help-with-compliance/): The FCA’s defined benefit pension transfer changes aim to reduce adviser conflicts, support better conduct and improve customer outcomes.
- [What can smartphones teach us about compliance and financial services?](https://recordsure.com/insights/analysis-and-perspective/what-can-smartphones-teach-us-about-compliance-and-financial-services/): A convention from watch and phone adverts shows why firms should question legacy processes, including random sampling in financial services compliance.
- [What risks remain for firms following the FCA’s ongoing advice review findings?](https://recordsure.com/insights/analysis-and-perspective/risks-remaining-following-fca-advice/): Recordsure and TCC experts discussed the FCA’s ongoing advice review findings, including evidence standards, review quality, chronology, backward-looking checks and the risks firms should prepare for.
- [What roles does automated transcription play in financial services?](https://recordsure.com/insights/analysis-and-perspective/what-roles-does-automated-transcription-play-in-financial-services/): Automated transcription in financial services has moved beyond basic efficiency, helping firms evidence conversations, support reviews and prepare data for analytics.
- [What the FCA’s Regulatory Priorities mean for consumer investment firms](https://recordsure.com/insights/analysis-and-perspective/what-the-fcas-regulatory-priorities-mean-for-consumer-investment-firms/): The FCA’s Regulatory Priorities reports give consumer investment firms clearer expectations on fair value, product governance, outcomes monitoring and ongoing advice services.
- [When AI agents talk: The hidden risks behind the hype](https://recordsure.com/insights/news/when-ai-agents-talk-the-hidden-risks-behind-the-hype/): Agentic AI can introduce hidden risks, from ambiguity and compounding errors to governance, accountability and systems that need to acknowledge uncertainty.
- [Why ‘simple’ redress schemes require strategic planning](https://recordsure.com/insights/analysis-and-perspective/why-simple-redress-schemes-require-strategic-planning/): Motor finance redress needs early operational design, data planning, governance and the right mix of technology and human expertise.
- [Why AI holds the key to future-proofing ongoing advice compliance](https://recordsure.com/insights/analysis-and-perspective/futureproof-ongoing-advice/): How AI is transforming ongoing advice compliance, helping firms meet FCA expectations and future-proof their services.
- [Why financial advisers can’t afford to lose the personal touch](https://recordsure.com/insights/news/financial-advisers-cannot-afford-to-lose-the-personal-touch/): Financial advisers need to balance digitalisation, client convenience and compliance without losing the personal touch.
- [Why our move to Microsoft Azure speeds up Recordsure technology innovation](https://recordsure.com/insights/analysis-and-perspective/why-our-move-to-microsoft-azure-speeds-up-recordsure-innovation/): Our move to Microsoft Azure supports faster product development, security, scalability, customisation and improved user experience for regulated firms.
- [Why outcomes monitoring needs more than management information](https://recordsure.com/insights/analysis-and-perspective/why-outcomes-monitoring-needs-more-than-management-information/): The FCA’s Consumer Duty review shows why firms need interaction-level evidence, not MI alone, to identify risks, act on findings and demonstrate better customer outcomes.
- [Why use RegTech to evidence consumer outcomes and achieve Consumer Duty success?](https://recordsure.com/insights/analysis-and-perspective/regtech-consumer-duty-success/): The FCA’s first in-depth analysis of Consumer Duty implementation plans suggested some firms may have considered the requirements superficially. Why RegTech can help firms monitor and evidence good consumer outcomes…
- [Why wealth managers need tech to become sustainable in a post-pandemic world](https://recordsure.com/insights/analysis-and-perspective/why-wealth-managers-need-tech-to-become-sustainable-in-a-post-pandemic-world/): Wealth managers face pressure to improve efficiency without weakening client relationships, especially where automation can reduce administration and protect advice quality.
- [Why wealth managers should use call and meeting recording](https://recordsure.com/insights/analysis-and-perspective/why-wealth-managers-should-use-call-and-meeting-recording/): Call and meeting recording can support compliance, quality control, training, efficiency and trust in wealth management.
- [Will changes in tech drive changes in regulations?](https://recordsure.com/insights/analysis-and-perspective/will-changes-in-tech-drive-changes-in-regulations/): RegTech adoption may shift regulatory benchmarks as firms and regulators see how technology can improve compliance, customer outcomes and operational efficiency.
- [Will financial advisers be made to record client meetings?](https://recordsure.com/insights/analysis-and-perspective/will-financial-advisers-be-made-to-record-client-meetings/): An FCA speech renewed attention on recording client interactions and why recordings can support suitability, evidence and better advice.
- [Will simpler transaction reporting put greater focus on data quality?](https://recordsure.com/insights/analysis-and-perspective/will-simpler-transaction-reporting-put-greater-focus-on-data-quality/): The FCA is reducing transaction reporting complexity, but firms still need evidence that remaining data is accurate, governed and effectively monitored.
- [Will technology end up protecting or victimising vulnerable customers?](https://recordsure.com/insights/analysis-and-perspective/will-technology-end-up-protecting-or-victimising-vulnerable-customers/): Digital banking can improve access for some customers while excluding others, making technology both a source of vulnerability and a way to target support.
- [Women in FinTech Powerlist 2020 shines a spotlight on Recordsure’s Founder and Executive Chair, Joanne Smith](https://recordsure.com/insights/news/women-in-fintech-powerlist-2020-joanne-smith-founder-of-recordsure/): Joanne Smith, Founder and Executive Chair at Recordsure and TCC Group, was featured in Innovate Finance’s Women in FinTech Powerlist 2020.
- [Women in Governance, Risk and Compliance: meet Recordsure and TCC’s Joanne Smith](https://recordsure.com/insights/news/women-in-governance-risk-and-compliance-meet-recordsure-and-tccs-joanne-smith/): After being named Innovator of the Year in the Women in GRC Awards 2021, Joanne Smith was confirmed as a judge for the next event.
- [Year three Consumer Duty board report: five priorities to strengthen outcomes evidence](https://recordsure.com/insights/analysis-and-perspective/year-three-consumer-duty-board-report-five-priorities-to-strengthen-outcomes-evidence/): For year three Consumer Duty reporting, firms need to move beyond governance MI and show evidence of effectiveness, Board challenge and improved customer outcomes.
- [You don’t have time to waste, try our Time Saving Calculator](https://recordsure.com/insights/analysis-and-perspective/you-dont-have-time-to-waste-try-our-time-saving-calculator/): Recordsure’s Time Saving Calculator helps wealth management firms estimate post-meeting administration effort and the time that automation could return to advisers.

## People

- [Joanne Smith](https://recordsure.com/meet-the-team/#joanne-smith): Founder of Recordsure and TCC Group, Joanne has spent more than three decades helping organisations strengthen customer outcomes, improve governance and navigate regulatory change.
- [Joe Norburn](https://recordsure.com/meet-the-team/#joe-norburn): Joe leads Recordsure and TCC Group, bringing extensive leadership experience across financial services, banking and technology-enabled businesses.
- [Garry Evans](https://recordsure.com/meet-the-team/#garry-evans): Garry oversees product innovation, commercial strategy and growth, ensuring Recordsure delivers practical solutions to real-world compliance, assurance and operational challenges.
- [Chris Matthews](https://recordsure.com/meet-the-team/#chris-matthews): Chris leads information security, infrastructure and technology operations, helping ensure Recordsure meets the highest standards of security, resilience and data governance.
- [Kit Ruparel](https://recordsure.com/meet-the-team/#kit-ruparel): Kit leads Recordsure's technology strategy and engineering capability, driving the development of AI-powered products that help organisations improve oversight, evidence decisions and customer outcomes.
- [Victoria Mansbridge](https://recordsure.com/meet-the-team/#victoria-mansbridge): Victoria leads sales operations and commercial support, helping ensure clients receive a seamless experience from initial engagement through to implementation and long-term partnership.
- [Richard Lee](https://recordsure.com/meet-the-team/#richard-lee): Richard works closely with regulated businesses to understand their oversight, governance and assurance priorities, helping them maximise value from Recordsure.
- [Rebecca Swiffen](https://recordsure.com/meet-the-team/#rebecca-swiffen): Rebecca leads the people strategy across the Group, helping attract, develop and retain the talented individuals that support Recordsure's continued growth and innovation.
- [Hana Shackleton](https://recordsure.com/meet-the-team/#hana-shackleton): Hana leads marketing, brand and digital strategy across Recordsure and TCC Group, helping communicate complex regulatory, operational and technology challenges in a practical and accessible way.
- [Diane Turner](https://recordsure.com/meet-the-team/#diane-turner): Diane supports campaign strategy, content development, design and customer communications across Recordsure and the wider Group.
- [May York](https://recordsure.com/meet-the-team/#may-york): May supports research, content development, digital channels and the publication of insight-led resources for regulated businesses.



## Canonical collections

- [Case studies](https://recordsure.com/case-studies/): How regulated firms use Recordsure to improve oversight, reduce costs, and build defensible evidence of good customer outcomes.

- [Insights](https://recordsure.com/insights/): Analysis, news and practical guides for compliance, quality and risk teams in regulated financial services.

- [Meet the team](https://recordsure.com/meet-the-team/)

- [News](https://recordsure.com/insights/news/)

- [Analysis & Perspectives](https://recordsure.com/insights/analysis-and-perspective/)

- [Guides](https://recordsure.com/insights/guides-to/)