Recordsure and TCC joined forces to further investigate the outcome of the Wealth and Asset Management 4.0 global study.
The extensive study, led by ThoughtLab, highlighted accelerated shifts across generations and wealth levels. The wealth sector is defined by a more socially aware investor and digital-first marketplace shaped by rising competition, regulatory pressures and economic uncertainty.
As we examine the key findings of this study, it’s time for wealth management firms to address the latest trends and consider future approaches to client offering and services.
To learn more about the study results and latest trends, download the full-length study eBook.
Join our panel of experts as they discuss the latest trends and share their insights, expertise and advice on the next steps available to wealth management firms, and to respond to the changing market landscape and investor expectations.
What we discussed
Shift to digital and operational excellence
The disruption to traditional face-to-face interactions between investors and advisors has led to fundamental and permanent changes in the Wealth and Asset Management industry.
Ethics and relationships
The investor-advisor relationship is the most valuable asset for wealth management firms; trust is built on transparency and fair treatment.
Higher standards through regulation
It’s time for firms to proactively address regulatory compliance and conduct as a part of the business design.
Meet the experts
Independent Senior Advisor, Conduct Risk & Culture
Emma is an independent senior advisor partnering with financial services clients to address conduct risk and culture gaps. Emma has worked in a broad range of roles across investment and wholesale banking, including roles at HSBC, JPMorgan Chase, Citibank and as a management consultant at Deloitte Consulting.
Most recently, she led Product Governance and Conduct at HSBC in a role spanning Global Banking and Markets. Emma is an independent senior advisor partnering with financial services clients to address conduct risk and culture gaps. Emma has worked in a broad range of roles across investment and wholesale banking including roles at HSBC, JPMorgan Chase, Citibank and as a management consultant at Deloitte Consulting. Most recently, she led Product Governance and Conduct at HSBC in a role spanning Global Banking and Markets.
Having witnessed some of the detrimental impacts of misconduct in the industry has led Emma to her passion for working with clients to build and strengthen their conduct and culture frameworks and drive greater awareness and adoption of RegTech solutions.
Emma works with firms throughout the financial services eco-system – from banks to RegTechs and FinTechs. She is also currently working as an expert witness on a conduct risk court case.
Sabrina Del Prete
Founder & CEO, Kore Labs
Sabrina is the founder and CEO of Kore, a Financial Technology company based in London. She has over 25 years’ experience in financial markets, business transformation and the application of new technologies in banking.
Throughout her career, Sabrina has held senior roles at JP Morgan, Chase, Barclays, Coutts and RBS. She is actively involved in the entrepreneurial and FinTech community, both as a strategic adviser and investor. She currently sits on the Board of Governors of the London Institute of Banking and Finance.
Sabrina holds a Masters in Finance from the London Business School and a degree in Business and Economics from the University of Turin. She has won a number of innovation awards for her work, and she has been included in the Timetric Power 50 list of the most influential digital innovators in Europe.
Board Advisor, FinTech & Financial Services
Ian is a highly accomplished Board Advisor for FinTech and financial services firms, possessing a diverse range of specialisms, including business, commercial and relationship development, marketing and sales. He is currently active with risk and controls data firm Acin as Commercial Relationship Development Advisor, alongside advisory roles FinTech provider Kore Labs and with online brand managers Yext.
Ian has held senior positions at several of the world’s most prominent banking firms. He has an especially keen interest in data analytics, in addition to operational risk and product management. His previous roles include a Managing Directorship at wealth management firm Coutts, where he was Head of Products, Services and Marketing and served on the Executive Committee and Head of Marketing & Communications at both HSBC and Barclays Wealth Management.
CEO, ThoughtLab and Director of Wealth & Asset Management 4.0
Lou is the Founder and CEO of ThoughtLab, possessing nearly 40 years of experience as a corporate leader, author, speaker, entrepreneur, and consultant. During that time, he has helped top organisations build their business with corporate and government decision makers. A pioneer in evidence-based thought leadership, Lou has led a broad range of research initiatives on the digital transformation of cities, industries, companies, and management practices.
Before setting up ThoughtLab, Lou was Board Director and President of Oxford Economics, where he built the firm’s successful business in the Americas. He was also Managing Director and publisher at the Economist Intelligence Unit (EIU). Lou established the firm’s global thought leadership activities and created a portfolio of web-based decision-support services. He also ran electronic publishing at The Economist Group and led the company’s transformation into a digital media business. He started his career at Business International, where he served as senior vice president and regional manager, Americas, and hired Barack Obama as a researcher in 1984.
Lou is the author of numerous books and reports, including Financial Innovation, Competing in the Digital Age, Global Cash Management, and Wealth and Asset Management 2021. His work has been featured in many publications, including the Financial Times, Wall Street Journal, Forbes, The Economist, Axios, and POLITICO.
Senior Product Manager, Recordsure & ex-FCA Culture Associate
Olivia joined TCC from the FCA’s Culture Team within Supervision, having spent over four successful years developing and leading its Transforming Culture initiative. Leveraging this unique insight into the regulator’s culture agenda, Olivia spearheads TCC’s culture division and our intelligent culture analytics solution.
During Olivia’s tenure at the FCA, she engaged directly with financial services firms, helping to embed healthy, sustainable cultures across the industry, including leading CultureSprints, webinars and roundtables, and the publication of the FCA’s Transforming Culture Discussion Papers.
Before this, Olivia spent several years at the Financial Ombudsman Service, liaising with stakeholders to resolve high-profile policy issues. She holds an MSc in Financial Regulation from Henley Business School.
Group CEO, TCC & Recordsure
Joe is Group CEO of TCC and Recordsure. With more than two decades’ experience in financial services, Joe brings with him extensive insight into the challenges and changing needs of the sector, with a proven track record of helping businesses innovate and remain relevant in a rapidly evolving marketplace. He has held senior roles within large banking groups and in the companies that serve and partner with them and acted as an advisor to several early and growth-stage businesses.
Before joining Recordsure in 2018, Joe was Managing Director and Executive Committee member at Private Bank Coutts, with a diverse remit that covered the areas of Digital, Innovation, Business Development, Client Experience and Learning & Development. He previously served as Executive Adviser to culture analytics technology firm Temporall, where he was heavily involved in business and marketing strategy optimisation.
What's on the horizon for the wealth industry in 2022 and beyond?
The Wealth and Asset Management 4.0 global study outlined changing trends and investor expectations… what’s next for wealth firms?