March 2022 - Recordsure

#IWD2022: creating a menopause-friendly workplace

March 31, 2022

For the month of March, we've been continuing the International Women's Day celebrations with a blog series that aims to unpick some of the biases that still exist in the workplace and disproportionally impact women, many of which are rarely talked about.

This week we’re rounding off our series by focusing in on an issue that will, at some point, either directly or indirectly, impact almost all of us in the workplace: the menopause.

The changing age of the UK’s workforce means that between 75% and 80% of menopausal women are in work. In fact, this is the fastest growing demographic in the workforce.

But despite this, research shows that the majority of menopausal women don’t seek medical advice if they’re experiencing symptoms – let alone speak to their line manager about menopause-related health problems, or ask for the support or adjustments that they may need.

One colleague shared with us her experience of trying to access medical support from her GP, only to be told that “44 is far to young to start the menopause and that couldn’t possible be what was wrong with me” – resulting in a long struggle to get the treatment she needed.

If women are fighting for recognition in medical settings, it’s unsurprising that most aren’t rushing to raise any concerns at their next one-to-one.

We speak to Rebecca Swiffen, Senior HR Business Partner here at Recordsure and TCC, about why it’s time all businesses started talking about the menopause, and looking at how they can support their female employees through this part of their life.

Why menopause, why now?

Menopause is a natural part of a woman’s life, and it isn’t always an easy transition. Symptoms can be both physical and psychological and will vary from woman to woman. These can include hot flushes, poor concentration, difficulty sleeping, headaches and panic attacks.

While not every woman will experience or notice every symptom, 75% of women do have them. 25% could be classed as severe. Ultimately, this could impact their work life.
Rebecca Swiffen, Senior HR Business Partner, Recordsure

Rebecca continues:

“It’s shocking to me that, according to research, one in four women have considered leaving their jobs as a result of struggling with symptoms.

Ignoring this issue means you risk losing the skills and talent you need to run a successful business, and will certainly impact diversity and inclusivity if you’re not proactively supporting a significant proportion of your workforce.”

What can workplaces do?

With the right support, it can be much better. Whilst every woman doesn’t experience symptoms, supporting those who do will improve their time at work.

Over the past year or so, the financial services sector has made progress. HSBC UK, first direct and M&S Bank are among the first in the UK to receive Menopause Friendly Accreditation. But you also don’t need to be a large global corporation or have far-reaching initiatives to make a difference.

As Rebecca argues:

“Making menopause an inclusive subject that no one is afraid or embarrassed to talk about is the most important thing. Menopause shouldn’t be ‘hidden’ or a taboo. Everyone should understand what it is, and be able to talk about it openly, without embarrassment. This is not just an issue for women, men should be aware too.

Even small to medium-sized businesses can implement policies that can help educate and inform line managers and employees about the potential symptoms of menopause, and how it can affect an employee. It’s no different from having a maternity policy which, in this day and age, most workplaces do.

Fostering this kind of environment gives employees the confidence to ask for help and support if they need it, ultimately reducing absenteeism due to menopausal symptoms and helping to make your business a great place to work.

I’m excited that TCC and Recordsure will soon be rolling out a new menopause policy. My hope is that other businesses will follow suit.”

Colleagues from across TCC and Recordsure have also been sharing resources that helped them navigate their own journey through menopause. The Channel 4 documentary hosted by Davina McCall got a special mention:

“Most of my friends (we’re all menopausal now!) watched it with husbands or male partners, and every single one had the same conversation.

Woman: “Oh my goodness, this is all so true”

Husband or male partner: “Oh my goodness, I had no idea you have to go through this!”

Joe Norburn_Recordsure RegTech_Acquisition International

How RegTech is restoring consumer trust in financial services

March 29, 2022

Established as the UK’s Most Innovative RegTech Solutions Company, Recordsure was launched with the mission to redefine customer care – raising standards and exceeding expectations for what regulators, organisations and consumers assume to be industry level quality. Using bespoke AI technology, Recordsure’s voice and document analytics solutions support and service industry-wide challenges and protect customers most notably.

Accredited as the multi-award-winning business used by Banks, Private Banking and Wealth Management Firms, Insurers and Government services, Recordsure offers unique solutions that have given the company the recognition of success for over ten years.

What makes the company so impressive and able to achieve such respect within the industry is its imminent focus, dedicated to a specific sector of clients encompassed within the financial services sector. Furthermore, Recordsure’s Transcription and Machine Learning (ML) models are trained specifically on the language and data from that industry domain.

CEO Joe Norburn details the company’s individuality and unique offerings by stating, “We understand our client’s problem statements and work hard to create solutions that work for our clients and across the industry.

“The breadth of our product offering is unique – we provide compliance monitoring solutions across recorded conversations and case file documentation. This truly sets us apart from others because we can cover and analyse every interaction, spoken and written between firms and their clients.”

Since its establishment, Recordsure has developed revolutionary and innovative solutions that have made a transformational impact within the industry. Recordsure was founded as a response to the financial crisis, which subsequently impacted consumer perception of the financial services industry. Thus, imploring the concept that the sector was mis-selling and allowed unethical practices that destroyed confidence and trust.

However, Recordsure’s established a vision to override this insight by offering innovative RegTech tools to support firms whilst bolstering consumer trust. Overall, creating an industry that works to benefit everyone involved.

Joe explains this theory further by stating:

Very early on, we recognised the urgency to address the industry issues and the pressure on firms from the regulators to review their operations and processes. It’s become clear that firms need advanced technology tools to tackle reviews efficiently and within set timescales. At the time, the industry lacked an analytic technology solution for reviewing advice and compliance at speed and scale – so we built it.
Joe Norburn, Group CEO, Recordsure & TCC

Recordsure is renowned for its unique service offering. Its team’s combination and collaboration of financial experience, compliance, and innovative technology have driven its vision and mission to address the industry challenges.

This was handled by launching the market-first AI-driven RegTech platform, as Joe explains, “Using pioneering Recordsure-built AI technology, Recordsure tools are powerful. Our proprietary AI-driven speech analytics tools record, review and analyse 100% of customer interactions. We remove blind spots to ensure compliance, reduce risk and drive fair customer treatment. Our document analytics is a clever combination of Robotic Process Automation coupled with Optical Character Recognition and Machine Learning, boasting 97% AI accuracy.”

Overall, with the latest technological advances combined with the company’s expertise, Recordsure provided unmatched results in delivering accuracy across the industry and amongst competitors.

However, due to several surging impacts due to Covid-19, climate change, and social responsibility, general advancements in digital technology have been subsequently changed throughout the industry, affecting the expectations that customers demand from their providers.

With this comes the desire for digital convenience, which is why digital technology should be at the centre of everything firms do – allowing businesses to serve their customers better and enhance their experiences.

Joe pulls from this point by saying:

We help firms keep ahead of the competition and provide agility when responding to changes in customer or market demand. With our tools, clients can efficiently scale up or down their operations for individual customer-facing departments when needed, responding to the ever-changing environments.
Joe Norburn, Group CEO, Recordsure & TCC

Moreover, considering the firm’s future, Recordsure’s plan is to continue to invest in its team – working together closely to pioneer innovative RegTech solutions that support compliance and deliver value for its clients. Overall, Recordsure will provide state-of-the-art and better value compliance support and customer protection to the industry for 2022 and every year after.

This article originally appeared in Acquisition International’s March issue.

Financial graph on monitor screen_Recordsure Insights

How digital transformation can streamline your compliance process

March 29, 2022

United by the principle of ensuring firms do their part to provide a fair and transparent service for clients, regulators around the world have signalled their intent to continue strengthening consumer protections and raising standards further over the next few years.

And between the incoming Consumer Duty, the expansion of the Appointed Representatives regime and the planned harm reduction measures laid out in the FCA’s Consumer Investments Strategy, FCA-regulated firms in particular have a lot of new rules and guidance coming their way.

In fact, one in three businesses polled during the recent Wealth and Asset Management 4.0 research project felt that risk management regulations are likely to increase within the next two years.

So how can firms make sure they’re equipped to deal with these extra responsibilities?

As a FinTech innovator with decades of experience in driving transformation within financial services, Group Chief Commercial Officer Mark Hover knows – perhaps more than anyone – the radical impact that RegTech can have on the efficiency, accuracy and overall standard of your compliance activities.

Here, he explains why there’s never been a better time for firms to make the leap.

New challenges require new solutions

With so many new regulatory changes on the horizon, staying on top of compliance manually can quickly become unmanageable for even the most experienced teams. That’s why more and more businesses are turning to intelligent solutions and advanced technologies to help staff handle the day-to-day realities of maintaining standards.

The latest figures show private banks, retail asset managers and broker-dealer firms are leading the charge for this technological revolution. More than half of these organisations have self-reported to be in the mid-implementation or advanced stages of digital development.

In particular, around 65% say they’re now investing in process automation systems. Meanwhile 52% are pouring resource into smart data and analytics, and 46% are actively exploring tech-powered compliance platforms.

RegTech isn’t just a fad – it’s quickly becoming a must-have in the fast-moving world of financial services.

Optimise your processes from end to end

Firms that have already made the switch have experienced first-hand the revolutionary impact digital transformation can have on both compliance and productivity.

Maybe you’re looking to automating file reviews, which we all know can be admin-heavy and time-consuming. Or, maybe you need a workflow tool to help your teams manage the never-ending to-do list for SMCR, and reduce the risk of accidentally missing a crucial deadline. Perhaps you want to tap into valuable MI so you can manage your processes more effectively and aid supervisory oversight.

Whatever you’re looking for, there’s a whole inventory of smart solutions now raising the bar for what’s possible without increasing the burden on your team.

How can RegTech transform your business?

1. Simplify compliance and assure quality

Compliance has come a long way since the days of filing cabinets full of case files. But even with the added convenience of digitisation, creating and maintaining a complete and organised set of client records can all-too-often turn into an uphill battle without the right tools.

Records filling aside, ensuring compliance and quality of advice is not a simple one-off task. When engaging in customer conversations, you need to take proactive steps to make sure that customers are treated fairly at all times – with advisors adhering to quality assurance processes and best practice.

By leveraging AI and machine learning technologies, our Recordsure AI Voice speech analytics transcribes and segments 100% of your client conversations – bringingeffortless clarity and consistency to regulatory evidencing, and compliance monitoring and review like never before. And that’s not all: AI technology focuses reviewers’ attention on high risk customer interactions – making your quality reviews quicker and more efficient, and offers actionable insights to help mitigate risks.

With all your client-facing interaction records at your fingertips, it’s easier than ever to ensure that all instances of customer advice are of the same high standard and drive better customer outcomes. And not only that, the comprehensive record of past conversations is an invaluable tool for advisers and their supervisors – allowing them to self-critique their performance, whilst enabling firms to upskill teams and improve future customer interactions.

2. Open up a more efficient way of working

There’s no two ways about it – file checking has always been a meticulous and labour-intensive process. But it doesn’t have to be this way. Thanks to game-changing solutions, it’s now possible to reduce the resource-hours required for reviewing even the most complex files – without sacrificing accuracy.

Our Recordsure AI Docs solution, for example, automates some of the most time-consuming file checking tasks. It frees up valuable time for your assurance teams to focus on areas that their expertise is needed most. By increasing the number of checks carried out without scaling up human resource, AI Docs provides unparalleled transparency, precision and efficiency throughout the project lifecycle.

This ground-breaking technology also forms the basis for TCC’s High-Performance Assurance platform, offering comprehensive MI to enhance your audit trail and keep the regulator satisfied without spending hours collating evidence as you work.

Not only does this streamlined workflow allow projects to be completed at remarkable speed, but your budget will stretch further too.

3. Codify best practice within workflows

The best RegTech systems are developed in close collaboration with those who know the FCA’s expectations inside out – and are therefore designed to make best practice second nature to the teams using them.

Take SMCR for example. We know many HR teams manage the day-to-day administration of certain processes, like Fitness & Propriety assessments. Yet they simply don’t have the regulatory knowledge to know what to do with an irregular case, for instance.

Many platforms now provide case management workflows that guide users through each step of the process in sequence. By outlining exactly what’s required, and a process which can’t be deviated from, HR can get the job done at speed – while Compliance can be sure that important regulatory requirements haven’t been overlooked.

Given that research suggests 30% of firms think more rules around conduct and individual accountability are imminent, businesses rely on a robust process to manage this effectively. TCC’s SMCR Pro, for example, helps firms to embed compliance into the way the business operates and drive a healthy culture knowing their staff are fit and proper.

#IWD2022: ending the workplace silence around fertility treatment

March 24, 2022

This year’s IWD theme is focused on breaking bias for working women – we’re taking the stance to talk more openly about topics not often discussed over the water cooler.

Today, our conversation with Philippa Brown, Junior Product Manager at Recordsure & TCC, brings us to the subject of fertility treatment, which is often not openly discussed. Philippa talks frankly about what it’s like to be going through the roller-coaster of fertility treatments while working.

When you decide to start a family, you rarely share this exciting decision with anyone beyond your closest family or a small circle of friends – and it’s very unlikely for you to talk about it at your workplace.

Some mothers-to-be can feel anxious at the prospect of sharing their pregnancy news and it is common for them to wonder what impact sharing this news will have on them in the workplace.

Philippa’s story is somewhat different, as she made the decision to share her hopes of becoming a parent even before she conceived. This is why.

Philippa's story...

“At the time, we’d been trying to start a family for over two years. Sadly, rather than the joy of motherhood, I was left with the trauma of multiple miscarriages,” Philippa starts her story. “Aside from my immediate manager and a couple of close work colleagues, nobody knew of my heartaches and the struggles to become a mother.”

That was when Philippa and her husband decided to start fertility treatment – an exciting, scary, and expensive journey ahead of them. Philippa wanted it to work and realised that she couldn’t do this without people around her – friends, family, work colleagues – knowing about what’s she was going through. She needed their support, encouragement and understanding.

Being very aware of the side effects of fertility treatments, Philippa was worried about the impact of raging hormones and going through a range of menopausal symptoms. She made one of the scariest decisions of her life – to break the silence and talk honestly and openly about her fertility treatment at work.

“I’m a private person, yet the privilege of privacy was no longer an option for us. When you are trying to grow your family, at any stage, you realise that you need all the support you can get but you also want all the privacy – sadly it doesn’t work like that, you can’t have both. I needed to be open with people around me, including at work, about what I was going through.”

Philippa continues:

“It was important to me that my work colleagues know why I’m not well enough to get up and work, why my brain is too foggy to function, or that I’m falling apart because ‘it didn’t work’. I wanted them to understand that when I’m not at work, it’s not because I don’t care about my job or that I don’t want to work, but it’s because all my energy has been sucked out of me and I simply have nothing else to give.”

Even though many couples go through fertility treatments every year, it is only in recent years that the topic is spoken about more openly, with some businesses now offering guidance to employees and managers in their policies and employee handbooks.

Aside from physically and mentally crippling side effects, fertility treatments also mean many hospital and doctor appointments. And when things don’t go to plan, which is more often the case than not, last-minute changes to the appointment schedule are made. This is another reason why Philippa felt it was right to be open with her manager and her peers about the treatment.

“My line manager was approachable, considerate and very supportive,” reflects Philippa, “yet after the failed first round of IVF, I realised that this might take a while.”

That was when Philippa decided to be open about her struggles:

“With Recordsure & TCC Group being a medium-size business, we all know most people who work here. Last summer, I emailed all employees about my upcoming treatment and what might change while I’m facing the challenge of the possible side-effects, the impact on my mental health and the unpredictability that comes with such treatment.”

“I needed the flexibility and understanding – yet I got so much more. I received so many heart-warming messages, words of kindness and genuine support. I was so surprised to see messages not only from my peers but from all across the business and from a demographic you don’t normally get much interaction with in the ‘fertility world’. I needed that more than I realised.”

Philippa continues:

“I’m grateful to work for an employer who doesn’t use ‘positive company culture’ as a buzz phrase but offers genuine support to their staff when they need it the most. The positive, caring culture and family first approach is well embedded in all of us – and I’m lucky to have experienced this first hand.”

“Throughout my journey, knowing that I never needed to worry about work was a great relief, and has made the experience easier for me. I’ll be forever thankful for the humanity, support and kindness I’ve received.”

Philippa wants to make a difference: “I am very proud to be a part of the generation that uses their voice to help others and won’t keep quiet about fertility and family planning.”

“I am even more proud to know how much my company is rooting for me in the background, and what they will do for others in the future.”

And while Philippa's story is still unveiling - we thank her for sharing her experience and wish Philippa and her husband a happy ending.

Recordsure and TCC praise themselves for being a considerate employer, putting employees first and taking proactive steps to support our employees to look after their mental and physical well-being.

Rebecca Swiffen, Senior HR Business Partner, comments:

This year’s IWD theme of breaking bias offered us a new outlook on the bias in the workplace. We’re taking a closer look at the conscious and unconscious bias women face and challenging ourselves, and our HR policies and advice, to make sure we do all we can to proactively support our employees.
Rebecca Swiffen, Senior HR Business Partner

Recordsure and TCC jointly recognised as ‘Best RegTech Company’ at FinTech Breakthrough Awards

March 17, 2022

We’re excited to announce that Recordsure, along with our sister company TCC, have been awarded the ‘Best RegTech Company’ prize at the 2022 FinTech Breakthrough Awards!

The FinTech Breakthrough Awards are intended to celebrate the most prominent FinTech and RegTech figures and organisations from around the world – especially those whose forward-thinking approach has left a significant positive mark on financial services over the past year.

We’re particularly pleased to win this award as a joint honour as it recognises the long, successful history of collaboration between our two companies. By combining our capacity for technological innovation with TCC’s expertise in regulatory compliance, together we’ve developed several ‘market-first’ solutions designed to address some of the most complex challenges facing today’s financial industry.

Melding artificial intelligence with machine learning and automation capabilities, our portfolio of next-generation technologies streamline compliance and embed best practice within regulated firms by bringing greater clarity and accountability to customer interactions.

FinTech Breakthrough Managing Director James Johnson said:

Customers of financial services businesses are looking for more efficient and better value ways to manage regulatory compliance, reduce conduct risks and remediation costs, while also demanding unrivalled intelligence to improve customer experiences and outcomes.

The sector's biggest challenge comes down to how can financial institutions manage risk and deliver better customer outcomes at scale? Recordsure and TCC Group deliver on this challenge, driving innovation and delivering ‘breakthrough’ compliance solutions and support to the industry.

Their unique combination of ground-breaking technology and deep regulatory expertise helps them to solve today’s most complex challenges and we congratulate them on a well-deserved 2022 FinTech Breakthrough Award win.
James Johnson, Managing Director, FinTech Breakthrough

Our rapidly expanding list of solutions includes Recordsure AI Voice platform, which enables firms to analyse and segment 100% of client conversations, and flag areas of concern for more in-depth human review. By automatically triaging recorded interactions by topic and highlighting anomalies, this pioneering system delivers unbeatable transparency for regulatory evidencing, greater visibility of emerging risks and superior efficiencies for Quality Assurance teams.

This same smart, AI-driven tech underpins our powerful Recordsure AI Docs file reviewing tool. Equipped with document viewing, bookmarking and gap-flagging tools, this user-friendly solution streamline Past Business Review and remediation projects by automating the most time-consuming tasks typically carried out by review teams. As a result of ensuring that human resource is only deployed where it’s absolutely needed, it unlocks game-changing efficiencies and maximises returns on budget for assurance teams – without sacrificing accuracy.

Joanne Smith, Founder and Executive Chair of Recordsure and TCC, commented:

I’m delighted that FinTech Breakthrough has chosen to recognise the collaboration of Recordsure and TCC with this incredible award. The success of our companies is built on the advanced technology we deploy and the expertise of our teams across both
organisations.

We’re investing in these teams and working together more closely than ever to continue to develop pioneering, innovative RegTech solutions that eradicate inefficiencies and deliver real value for our clients.

What also makes us unique is our core belief that company culture is key to commercial success, making collaboration central to our strategy and culture.
Joanne Smith, Founder and Executive Chair, Recordsure & TCC

#IWD2022: breaking the bias for working parents

March 15, 2022

Inspired by the #IWD theme ‘breaking the bias’, we’re dedicating this month to sharing perspectives on and experiences of ‘women at work’ related biases as our colleagues open up about the impact bias had on their working – and home – lives.

This is my story…

I’m Hana, Marketing Manager at Recordsure and TCC, with over 20 years of marketing experience under my belt, gained across various industries, from small businesses to large global corporates.

So, what’s the bias to break here?

I’m a mum of two lovely (mostly) children, 13 and 10 years old.

That’s it. It really is that simple. Being a working mother is the bias I’ve been facing over the last 13 years. And yes, the bias against working mothers (be it conscious or unconscious) is still very real.

The bad, the good and the in-between

As many mums would relate, returning to work after you’ve had a child is daunting – with so many things to consider, from separation anxiety (you and the baby!), to ‘how I’m going to fit all this in my day’, and ‘can I still do my job’?

I’m happy to say that it all worked out after all. I’ve had a great time working while managing to be a mum – and continue to grow professionally.

But was it easy? No, not so much.

The working mother bias comes in many forms and is usually driven by the company culture, yet the personal experience of bias often comes down to your direct manager. They can make all the difference, good or bad.

Off to a bad start

I’ll be frank. Being a working mum with a small child is tricky no matter what – but try a business where the attitude towards working mothers is icy.

The stress of having to tell your unsympathetic manager that you got a call from the nursery to collect your child with temperature/conjunctivitis/sickness bug, and then be at their mercy as to whether you can leave the office to get your poorly baby or not (even though your child only got ill a couple of times a year).

My keen suggestion of making up the time was on some occasions considered as acceptable, yet sometimes not acceptable at all. The option to work from home on the rare occasions my child was ill was firmly dismissed – while, in reality, I could make conference calls and write strategy documents at any desk.

It was suggested to me that I take the time I’m looking after my unwell child as my sick leave, while knowing that having even a few sick days a year would trigger a HR disciplinary procedure. What did I do? I ended up using up my holidays, begging for many favours of my wonderful friends, and flying my mum into the country to help out (chickenpox!).

I was judged for arriving in the office on time and having to leave on time for nursery/school runs. Yet I worked long hours, switching on my laptop at 8 pm after putting kids to bed, working till midnight, only to get up at 5.30 am to start all over again. I worked many more hours than I was employed to do, and I was still made to feel as I needed to prove my worth all the time. I received no recognition or praise for successfully delivered projects so freely offered to my not-a-working-mother colleagues.

Luckily, it got better

A new manager, a fresh start. The return to work after my second child was surprisingly okay. I still worked super hard – and more than I should have, but my manager was kind, understanding and had a more flexible approach to working. We got on well, we won some awesome awards along the way – my work was well-rated and appreciated, without bias. What a difference an empathetic and considerate outlook make.

And then it got worse again

Following a few changes around the business, and here we go again. Back came the bias. Similar story as before. What was the breaking point? As a working mother that ‘only’ worked a 4-day week (plus the many hours in the evenings and on my days off), I was advised not to apply for a promotion as the ‘no commitments’ candidate was ‘more suitable’, despite my unmatched experience.

Over the years, I worked for various managers and companies – some better, some worse.

Yet the working mother bias has impacted my career and influenced the choices I’ve made over the past decade.

It's pretty good right now!

Fast-forward a bunch of years, I’m working for Recordsure & TCC Group, a business with a positive working culture and a daily dose of empathy and care. I’m sitting at a desk in my home office, working a 4-day week remotely (by choice), and head to the office when it adds value to what I do. I still work more hours than I should – who doesn’t! – but it’s easier to find a better balance when the right support is there.

So far, so good, right? And that’s not all.

I, along with my work colleagues (female, male, parents or not), work in an environment where we are all equally and without bias offered flexibility, trust, and opportunities to grow. Breaking the bias every day.

Simple as that.

#IWD2022: the three workplace biases we want to break

March 8, 2022

Happy International Women’s Day!

International Women’s Day is celebrated globally to amplify the important achievements of women and girls. Here at Recordsure and TCC, we love any opportunity to champion our colleagues!

This year’s theme is #BreakTheBias. So while we’re certainly celebrating the progress made and achievements of our female workforce, we’re also considering what more needs to be done to break down the stigma, stereotypes and barriers that still stand in their way.

Why IWD matters to us

Financial services and technology are traditionally male-dominated industries.

In fact, just 24% of leadership roles across the financial services sector are held by women. And if we take a closer look at specific industries, such as FinTech, the picture gets bleaker still – just 30% of the entire FinTech workforce are female.

Right from the start, Recordsure and TCC have bucked this trend.

Our Founder and Executive Chair, Joanne Smith, has walked her own path throughout her career and has been a great example to other aspiring female entrepreneurs.

She is a prominent member of the female business community, helping to fly the flag at multiple forums ranging from Forward Ladies through to the Female Founders trade mission to Silicon Valley a few years ago. Most recently, she’s been shortlisted for the Innovator of the Year award at the UK FinTech Awards 2022.

We’re proud to have strong female leadership and high female representation in our workforce. We regularly knock industry averages out of the park:

40% of our Group Senior Management Team are women, while the industry average is 24%
45% of our managers are female, as opposed to a 38% industry average

But despite this success, we also recognise that there’s plenty more work to be done. As a Group, Recordsure adn TCC are committed to leading by example and driving positive culture change.

Here’s just a couple of things we’re planning to do to improve gender diversity, equity and inclusion before #IWD2023 rolls around.

Reviewing our HR policies to ensure these promote diversity, equity and inclusion
Introducing new policies focused on menopause, infertility and domestic abuse
Reviewing the employee benefits we offer, with a focus on supporting diversity and inclusivity
Unconscious bias training for hiring managers

How we’re marking International Women’s Day 2022

For the rest of this month, we’ll be deep diving into some long-held biases that disproportionally impact women in the workplace. We’ll be interrogating what more businesses in the FS and technology spaces – ourselves included – can do to break down stigmas, stereotypes and barriers.

Each week, we’ll hear directly from our incredible female colleagues about their unique experiences and what biases they want to see broken in 2022. We’ll cover:

The challenges faced by working parents
Ending the silence around fertility treatment and loss
Creating a menopause-friendly workplace

Stay tuned!

Next week we’ll be kicking off our #BreakTheBias blog series with an in-depth look into the lives of working parents and the unique challenges faced by women returning to the workplace following maternity leave or a career break.

Keep an eye out!

UK FinTech Awards 2022-RegTech-Finalist-Recordsure

Recordsure is shortlisted for the RegTech of the Year 2022 award

March 6, 2022

Recordsure is named the finalist for the RegTech of the Year 2022 category by the UK FinTech Awards.

The annual UK FinTech Awards returns once again to celebrate the incredible FinTech community, along with the accomplishments and triumphs of the UK’s best and brightest. The UK FinTech Awards are supported by FinTech Intel, the global market intelligence platform for financial services technology, and judged by an independent panel of experts.

We had a fantastic response and hundreds of entries. The debates were fierce, and the results close. It was our most competitive year yet.
UK FinTech Awards

Recordsure shone through amongst the fierce competition and became the finalist for the RegTech of the Year 2022 award for the second year running. Joe Norburn, CEO at Recordsure, is thrilled by this incredible recognition of Recordsure’s RegTech and its services to the industry.

Being shortlisted for the RegTech of the Year 2022 award is an incredible achievement for Recordsure and our RegTech solutions. My wholehearted thank-you goes to the Recordsure team for their focus and dedication in bringing innovation and change to the financial services industry.
Joe Norburn, CEO at Recordsure

This year we have even more reason to celebrate as Joanne Smith, Founder and Executive Chair at Recordsure and TCC Group, gets shortlisted for the Innovator of the Year 2022 award by the UK FinTech Awards.

Recordsure RegTech – here is why our clients trust us

The proprietary AI analytics technology was designed to close the regulatory gap and drive accountability to protect customers. Our unparalleled voice and data platforms record, review and analyse 100% of customer conversations and interactions, remove blind spots, bring transparency and promote fair customer treatment.

Recordsure’s RegTech solutions are designed specifically for the financial services industry to:

ensure regulatory compliance
manage risk
speed up review processes
deliver remediation projects faster and with greater efficiencies
provide powerful intelligence for better customer outcomes and care

Deploying Recordsure RegTech, firms benefit from a faster, more consistent and more efficient approach to compliance management and higher quality results overall. Yet what truly sets us apart is the breadth of our unique product offering. We provide compliance monitoring solutions across recorded conversations and case file documentation and can cover and analyse every interaction, spoken and written, between firms and their clients.

Our cutting-edge technology combines human-level intelligence with machine-powered capability, and we support compliance, customer care, risk management and sales – at scale.

Contact us to find out how Recordsure RegTech can bring a faster, more consistent and more efficient approach to your compliance management.

FinTech Awards 2022-Innovator-Joanne Smith-Recordsure

Joanne Smith, Innovator of the Year 2022 Award finalist

March 6, 2022

We're proud to announce that Joanne Smith, Founder and Executive Chair at Recordsure and TCC, has been named a finalist for the Innovator of the Year 2022 category by the UK FinTech Awards.

The UK is home to the world’s premier financial services centre and a burgeoning financial technology market – and the annual UK FinTech Awards returns to celebrate the incredible FinTech community, along with the accomplishments and triumphs of the UK’s best and brightest. The UK FinTech Awards are supported by FinTech Intel, the global market intelligence platform for financial services technology.

We had a fantastic response and hundreds of entries for our independent judging panel to review. The debates were fierce, and the results close. It was our most competitive year yet.
UK FinTech Awards

A range of award categories cover the full spectrum of FinTech and are judged by an independent panel of experts. Considering the intense competition, being shortlisted for the Innovator of the Year is an incredible achievement for Joanne Smith – as well as for Recordsure and TCC.

Joanne appreciates the recognition of her hard work and commitment to innovation to serve financial services clients and their customers better.

I'm thrilled to be shortlisted amongst the fierce competition. My focus has always been on finding innovative technology solutions that help solve the financial services sector's biggest challenges – efficient risk management, compliance and better customer care.
Joanne Smith, Founder and Executive Chair, Recordsure

Joanne Smith, here is what you should know

Joanne-founded businesses, Recordsure and TCC, share decades of experience in finance, compliance and innovative technology.

Over the years, Joanne has led the way – breaking new grounds and challenging the accepted status quo when it comes to the issues of the financial services industry.

Joanne introduced a number of ‘market-first’ pioneering RegTech solutions to the market, focused on ensuring compliance and conduct, and improving transparency and accountability when dealing with customers.

While not from a technology background, Joanne assiduously upskilled, surrounded herself with experts and immersed herself in the world of digital and technology.

Through Recordsure, Joanne built ground-breaking AI RegTech tools with significant milestones:

The first company to provide a face-to-face conversation recording solution that meets the security needs of financial regulators and information commissioners
The first company to build a speech recognition system that achieves a high degree of accuracy with multi-party face-to-face conversations
The first company to build an AI system that breaks financial conversations into sections to streamline a variety of compliance, training, competency and customer insight reviews

Recordsure and TCC’s market-leading RegTech solutions deliver tangible business benefits – more efficient and better value ways to manage compliance, risks and remediation, and unrivalled intelligence to improve customer experiences and outcomes.

What’s more, the UK FinTech Awards has shortlisted Recordsure for the RegTech of the Year award for the second year in the row, which is a cause for a double celebration here at Recordsure.

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