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Consumer Duty: Increasing data oversight is key for effective outcomes monitoring
The FCA’s latest deep dive into firms’ Consumer Duty journeys, published on 20th February, has shed new light on the need for businesses to review and where necessary ‘level up’ their oversight and monitoring strategy for long-term compliance to ensure the right customer outcomes and
The FCA’s motor finance focus reveals the importance of robust oversight
How technology can help
How AI can help firms futureproof for Consumer Duty success
Harnessing the power of Artificial Intelligence across the financial service sector has been a regular topic in FCA communications in recent months. At the beginning of October, the FCA’s Chief Data, Information and Intelligence Officer, Jessica Rusu said “We know AI has the potential to
Futureproofing for Consumer Duty: Evaluating, evidencing and improving consumer outcomes (Part 5 of 5)
In the final instalment of our five-part Consumer Duty mini-series, Recordsure’s Senior Product Manager, Olivia Fahy and Chief Product and Commercial Officer, Garry Evans lift the lid on how ConversationReviewAI produces powerful data which can propel a QA team’s effectiveness to another level. Firms that